TrustRadius
Wufoo Forms Creator
https://www.trustradius.com/surveysWufooUnspecified8.297101
Bree Gurin profile photo
August 02, 2017

Wufoo Forms Creator

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wufoo

My company uses Wufoo to enable electronic on-boarding and time sheet submission for our temporary employees. This process has proven far more efficient and has greatly improved the accuracy of the information received.
  • The forms are easy to create and easy to use. These factors are a plus because you don't have to be a super savvy tech person to manage the forms and the end user finds them easy to understand and complete.
  • There are limits to the number of fields one can use in a Wufoo form. This became problematic when we needed to create a complex expense form.
  • Additionally, the form needs to be completed in one session. It isn't possible to start a form, save the information entered to that point and then complete it later.
  • Wufoo has had a positive impact on our business
  • Cognitoforms
We selected Wufoo based on a recommendation from a web developer friend, ease of use and cost. Wufoo does, however, have fewer features than Cognitoforms.
I think Wufoo is excellent for basic forms. The more complex or longer forms become problematic.

Wufoo Feature Ratings

Survey templates
Not Rated
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Not Rated
Question design help
Not Rated
Multiple question types
Not Rated
Survey logic flexibility
Not Rated
Response tracking
Not Rated
Data export
7
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated

Using Wufoo

1 - Sales, process improvement/management, account management, recruitment
1 - Basic computer literacy and attention to detail
  • Electronic on-boarding and time sheet submission
  • Timesheet submission
It's a good product, easy to use and they have excellent tech support

Wufoo Support

Wufoo's support team is quick to respond, communicates clearly and they're very knowledgeable
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None