Overall Satisfaction with Xero
I'm a small business owner, and I use Xero to manage all the finances in my organization. I will send quotes and invoices to clients directly through Xero. It has a really nice user interface online and on my phone, giving me the confidence to manage my finances on the road or in my home office. I track my expenses with Xero as well, which means I don't have to fret with paper receipts. Take a picture and add a bit of information. I usually have my expense uploaded before I've left the place where I made a purchase.
- Allowed me to make decisions quickly because financial info is easily accessible
Xero has enterprise capabilities but can be used for small businesses. Coming from a large enterprise, I had a certain way of looking at the business that I was used to. Xero met that whereas the other products didn't - they appealed directly to small businesses with a smaller perspective on the business.
Do you think Xero delivers good value for the price?
Are you happy with Xero's feature set?
Did Xero live up to sales and marketing promises?
Did implementation of Xero go as expected?
Would you buy Xero again?
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
The few times I've needed support, I've used the help feature, and I was able to resolve my issue. It has been very rare that I've required support, though. I haven't had to reach out for live support. The major support issues I've needed help with are related to my bank feeds disconnecting
Well suited for a small business like mine with less than 10 employees. I would suspect Xero would be good for companies with 100 people or less where there isn't a huge finance department. Xero allows people to easily monitor the finances of their business. I've not had to integrate payroll with Xero, so perhaps this is when Xero would be less suited.