Xero review, Their strengths and Weaknesses
August 04, 2023

Xero review, Their strengths and Weaknesses

Stephan Pretorius | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

We use Xero in its full capacity. Xero does cut down on paper usage. Further it is a standard accounting system. I do have to say there are quite a few things that bother me about Xero, they keep changing layout and not implementing new features.

Plus with the Xero Ledger account which is cheaper the client can't do any processing, and the Accountant will just charge you more money.
  • The support is quick with answers.
  • They have you upload documents and PDFs which cut paper usage.
  • Xero is relatively user friendly.
  • They need to start adding features and stop changing they layout.
  • In the Xero Ledger function allow the client to also process.
  • Start going through the suggestions that people make, you will find good stuff there.
  • They could really add a delivery note function, that would be super great, in saving time. We do up to 20 delivery notes a day at each branch and we do it manually.
  • I do like that you can change the source transaction to correct a mistake.
  • It being online makes it great to work anywhere.
  • If they can add a report function on the mobile app that would be great.
Xero is great, they just have some flaws in policy regarding the Xero Ledger and their function adding capacity.
It was good, some stuff aren't always so good.
Xero is online and much more user friendly.

Do you think Xero delivers good value for the price?

Yes

Are you happy with Xero's feature set?

No

Did Xero live up to sales and marketing promises?

No

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

Yes

Xero is user friendly, but they don't add new functions to Xero, they just keep changing they layout. I am on quite a few feature suggestions, and some have been there for 10 years and they are general features that Xero haven't added.

Xero Feature Ratings

Accounts payable
6
Accounts receivable
6
Cash management
5
Bank reconciliation
8
Expense management
6
Time tracking
Not Rated
Fixed asset management
9
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
6
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
6
Inventory tracking
Not Rated
Dashboards
6
Standard reports
7
Custom reports
8
Plug-ins
7
Role-based user permissions
8