A great helpdesk solution
Updated April 20, 2021
A great helpdesk solution
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Support Suite
This was mainly used for support tickets but was also used as a knowledge-base and alert system. It was used company-wide.
- Great organization of tickets.
- Great customization.
- Easy to use knowledge base and alerts.
- I was very satisfied coming from an end users standpoint.
- I have no complaints or suggestions for improvements, really.
- Help desk tickets
- Knowledge base
- It has helped our helpdesk efficiency a ton. We saw results nearly immediately after switching.
- It has made our job easier.
- ServiceNow
It's as good as ServiceNow. Zendesk was selected mainly based on price and performance.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes