Zendesk is an easy one-stop platform for your electronic communication needs!
Updated July 09, 2019
Zendesk is an easy one-stop platform for your electronic communication needs!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is a tool we use primarily for inbound emails. It allows us to separate our inboxes for different departments, as well as assign which agents have access to each box. It also integrates with our chat software (SnapEngage), so that incoming chats become tickets and can be saved and researched easily when necessary. It allows an easy interface for all electronic interaction with our clients, as well as providing an easy platform for quality assurance review.
- Allows multiple inboxes with easy assignment of inboxes to specific agents.
- Integrates well with other software we use such as SnapEngage.
- Organizes tickets for emails, chats and calls for easy access and research.
- No real cons...easy to use, with a great interface!
- Zendesk has allowed a more fluid approach to answering emails; organizing them and allowing agents to assign themselves work (or the manager to assign).
- Zendesk allows our online chats to be ticketed for easy access, research, and quality assurance purposes.
- For my team, Zendesk integration allows us to use just one platform to access all we need.