Easy to understand and use.

We use Zendesk as an email tool to keep track of customers who need assistance. It provides priority allocations based on the importance of the email or response. We also use it to link the line that we use for calls, and it automatically opens the customer's profile or account by just answering the call. It is a tool we use daily to keep track of all the new, open, pending, and breaching tickets that require immediate responses.

Zendesk is reliable. It makes interaction with customers or sellers very easy and fast, you can use it anytime. It's reliable since you can share internal notes with your colleagues, and track everything that has been sent to the seller or customer. if the seller has communicated with us and there has not been any response from us, there is a timer ZD has to notify us within the service level time, and it notifies us if the ticket is breaching. this way we respond to customers in a timely manner.