Efficient software
October 03, 2024

Efficient software

Thabakazi Nxasane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Regular

Overall Satisfaction with Zendesk Suite

It integrates all of our work into one place. It is our primary working station. Without Zendesk Suite our company would not function. The company uses Zendesk Suite to review and work on tickets which represents the sale of the cars , we also receive and send emails from sellers and also fix problem or queries that sellers might experience

Pros

  • Instantly receiving emails from sellers when they need assistance
  • Creating and separating tickets according to how soon one needs to work on them
  • getting an instant alert when a ticket was worked on , or an email is received
  • being able to solve tickets once we are done working on them

Cons

  • To be able to use the play button if we are working on another persons inbox
  • For Zingtree to be available on all departments
  • For Duplicate tickets to not be created because they create unnecessary tickets
  • Faster ticket creations means quick selling of cars .
  • This helps the company earn commission and growth of business, it also allows any situation to be accommodated when selling cars( bereavement sales etc)
  • All departments in the company uses Zendesk Suite which means it caters and helps all departments to make revenue
When Zendesk Suite is down in the company , all function stops and business stops making revenue . which shows how much Zendesk Suite is used and trusted in a million Pounds company as its only main Software . its trusted because of its pace and ease of use and its a ability to get better with every software update
It helps us because it introduces many updates , and its updates that benefit the company and its users . For e.g There is a function called zingtree that assists with bereavement sales . It helps ask for particular documents that are needed for that sale to continue. These sales are sensitive and tricky so it helps us ask for the right documents

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Suite go as expected?

Yes

Would you buy Zendesk Suite again?

Yes

When creating side conversation there is a specific feature that allows you to make your side conversation a priority (child tickets fields). In this way we can alert a department that a particular tickets needs instant attention which means that a problem can be solved quicker like when a dealer is on sight and needs attention

Zendesk Suite Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
10
Expert directory
7
Subscription-based notifications
8
ITSM collaboration and documentation
6
Ticket creation and submission
7
Ticket response
10
Self Help Community
4.0
External knowledge base
2
Internal knowledge base
6
Multi-Channel Help
7.2
Customer portal
9
IVR
2
Social integration
6
Email support
9
Help Desk CRM integration
10

Comments

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