5 stars
April 17, 2025

5 stars

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zendesk Suite

Zendesk Suite is an exceptional solution for customer service management. The application is comprehensive, intuitive, and constantly innovative. It's clear that Zendesk Suite is a company on the rise! Their continuous improvements make the user experience even more enriching. Thanks to this platform, our approach to customer service has been significantly transformed, and in a very positive way.

Zendesk Suite est une solution exceptionnelle pour la gestion du service client. L'application est à la fois complète, intuitive et constamment innovante. Il est clair que Zendesk Suite est une entreprise en pleine ascension ! Les améliorations continues qu'ils apportent rendent l'expérience utilisateur toujours plus enrichissant. Grâce à cette plateforme, notre approche du service client a été transformée de manière significative, et de façon très positive.

Pros

  • Monitoring customer requests
  • Automatic responses
  • Performance indicators
  • Easy to use application
  • Suivi des demandes clients
  • Réponses automatiques
  • Indicateurs de performances
  • Application facile d'utilisation

Cons

  • No more filter
  • More options for ticket views
  • A testing platform for forms or fields
  • Plus de filtre
  • Plus d'options pour les vues des billets
  • Une plateforme de test pour les formulaires ou champs
  • Price versus satisfaction return
  • The application is easy to use and appreciated by agents
  • Timetrack allows you to easily track the progress of tickets
  • Le prix versus le retour de satisfaction
  • L'application est facile d'utilisation et apprécié des agents
  • Le Timetrack permet de bien suivre l'évolution des billets
Improvements could be made, such as offering the user a choice of platform... and not imposing a single model.

Des améliorations pourraient avoir lieu, comme proposer un choix de plateforme à l'utilisateur... et non d'imposer un seul modèle.
For the times I needed to speak with an advisor, the advice was clear and well explained!

Pour les fois que j'ai eu besoin de parler avec un conseiller, les conseils ont été clairs et bien expliqués!

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Suite go as expected?

Yes

Would you buy Zendesk Suite again?

Yes

Many of our customers noticed that our responses are faster than before.

Plusieurs de nos clients remarqués que nos réponses sont plus rapides qu'à l'avant.

This review was originally written in French and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Zendesk Suite Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help
8.8
Customer portal
8
IVR
8
Social integration
8
Email support
10
Help Desk CRM integration
10

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