Zendesk is providing business relevant topics - Game changing technology
Updated April 01, 2025
Zendesk is providing business relevant topics - Game changing technology
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
Zendesk Suites is shaping transparency in all customer contacts. The main reason was to automate processes in the communication and reduce workload. Nevertheless, the opportunity to build a chatbot by our own and to offer a self-service 24/7 by building up a help center and automation inside of the process itself will also help us a lot. Using AI in the future to minimize time of writing emails, articles and chat posts within short can be a game changer as well. Efficiency driven companies have to focus on these tools in order to solve their problems.
Pros
- routing
- sentiment
- intent
- helpcenter
- AI Agents
Cons
- visual details
- handling of files (Messaging)
- comments - mismatches
- Agent efficiency
- Transparency
The support team is great, also the community is always interested in solving problems of the users of other companies. I would also would like to point the view on the luminaries, a group of CX and Zendesk experts, who are also solving problems with a higher experience than others.
The fact that Zendesk will allow us to integrate a lot of apps by our own, to create rules, triggers, automation and severall other features by our own was a great opportunity. - even in the situation we are, that we are not having the people available to adjust the support plattforms on a very professional way. This also helps us to reduce costs and FTE's as well.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
No
Would you buy Zendesk Suite again?
Yes
Comments
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