Overall Satisfaction with Ziflow
Our core business is funeral stationery, with very tight turnaround times. We work with a wide range of customers and abilities, including those who use us regularly and those who only use us once. Workflow with a clear audit trail is essential, as is a user-friendly and intuitive platform that can be easily understood without experience or training. Historically we have dealt with faxes and emails, with all the scribbles and waffly notes trying to explain what clients want to change on a proof. What we needed was a system where clients could easily point at the required amendment and type a quick comment. Easier for the client, easier for us, and essential for prompt turnaround times. Ziflow covers all these bases and is central to coordinating up to 50+ proofs per day.
- Click and comment.
- Proof history and audit trail.
- API for automation.
- Keeping everyone in the loop.
- Personalisation of email notifications.
- File upload procedures using API.
- Great, it works across most devices.
- Reduced customer service calls over similar predecessor.
- API allows fully automated workflow. We click one button in our database, and the proof is uploaded, clients notified, etc.
We need to process proofs in the fastest possible time, with essential collaboration between us, our clients, and in many cases, their clients and celebrants. Most of our work needs to be proofed, amended, and confirmed within 24hours! Ziflow is a vital tool in this process.
Do you think Ziflow delivers good value for the price?
Are you happy with Ziflow's feature set?
Did Ziflow live up to sales and marketing promises?
Did implementation of Ziflow go as expected?
Would you buy Ziflow again?
Ziflow is very similar to ProofHQ, which we used previously. ProofHQ lacked development in later years and could not be accessed on many devices. Ziflow is a forward-thinking company focused on development. Most importantly, it provided our customers with the best user experience. We are only beginning to discover the many tools available to us.