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An excellent analytics tool
Updated September 28, 2021

An excellent analytics tool

Jun Nguyen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

Our team uses Zoho Analytics to manage our data and create reports for our clients, as well as determine our sales strategy and prospecting strategy. It helps us use data to make decisions about our sales and businesses processes by analyzing the data within our sales processes and seeing where we are missing opportunity.
  • Helps to keep data organized.
  • Syncs sales data with our CRM.
  • Makes reporting easier.
  • Easy to use
  • Interface is intuitive
  • Setup can be a little difficult.
  • Some settings are difficult to tweak.
  • Customization.
  • This tool has allowed us to generate more sales by tracking sales related data and analyzing this to make our pipeline more efficient.
  • more sales has paid for the platform so there has been a positive ROI
  • platform has also helped us save more time to be able to focus on sales
This tool is easy to learn especially if you have used other Zoho products before. Our team picked it up pretty easily and was able to learn it right away because of familiarity with other Zoho products.
So far it has scaled pretty well with our business. They do have options to upgrade that can help if you need to so it seems to work for larger businesses as well who may need more users.
This tool was the best choice for us because it already integrated with our other tools for sales data so it made the most sense.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Zoho Reports is well suited for most sales organizations because you can sync sales data from the CRM. You can still use other data and create other reports, but this is our primary use case.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
6.0
Pixel Perfect reports
6
Customizable dashboards
6
6.3
Drill-down analysis
6
Formatting capabilities
7
Report sharing and collaboration
6
7.0
Publish to Web
7
Publish to PDF
7
Report Delivery Scheduling
7
5.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
6
Location Analytics / Geographic Visualization
5
Predictive Analytics
4
6.0
Multi-User Support (named login)
6
Role-Based Security Model
6
Multiple Access Permission Levels (Create, Read, Delete)
5
Single Sign-On (SSO)
7
6.0
Responsive Design for Web Access
6
Mobile Application
6
Dashboard / Report / Visualization Interactivity on Mobile
6
6.5
REST API
7
iFrames
6

Zoho Analytics Support

The support team is good but they take a while to connect with and a lot of them are located overseas and English is not their first language.