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My opinion? Zoho is a Go-Go!
Updated February 21, 2022

My opinion? Zoho is a Go-Go!

Jennifer Wajeeh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We currently use Zoho CRM Plus for pre-sales, from contact with a potential lead through the sales process. We are now expanding to include active client management as well.
  • Easily customized.
  • Great customer service.
  • Campaign features very easy to use.
  • Reporting can be very difficult.
  • Mapping fields not available in all modules.
  • The campaign HTML code is wonky and causes strange results. You need to understand HTML to correct.
  • Not completely clear the security surrounding data at rest, or chats.
  • Manages the sales team easier.
  • Prevents missing key appointments or follow ups.
  • Increases our efficiency.
  • The system is very affordable for what you get.
They have always been incredibly friendly and very helpful.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Deluge scripting is difficult. Wish there were easier methods of advanced customization besides scripting and functions.
Pricing is reasonable and billing is easy.
I have been very pleased with Zoho so far. I find it easy to work with and when I get stuck, the help chat feature works great. The support staff has always been very friendly and helpful. When I run into problems it is typically when trying to make the system do something it is not designed for! My only trepidation is knowing the system is completely secure, and sensitive information is safe. As we deal with HIPPA as well as government agencies we need to ensure complete security and data storage in the US.

Zoho CRM Plus Feature Ratings

Customer experience management
Not Rated
Multi-channel customer feedback collection
Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated

Using Zoho CRM Plus

Evaluating Zoho CRM Plus and Competitors

I have worked with Salesforce, HubSpot, Sharpspring. I have sat in demos on Microsoft Dynamics and ZenDesk. We actually moved from SharpSpring to Zoho based on the insistence of a new VP that joined our organization. The migration was pretty painless.