Extensive functionalities at a very reasonable price. Great choice for a CRM!
February 15, 2022
Extensive functionalities at a very reasonable price. Great choice for a CRM!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho CRM Plus
We use Zoho CRM Plus to all sales related activities, customer relationship, product management, website chat, website tracking, social media management, email marketing, analytics and reporting. Overall it really helps us streamlining marketing and sales processes, measuring and improving them.
Pros
- Customization is easily done and doesn't necessarily require an expert (not like with some competing tools)
- Documentation, forums and customer support is great
- API is well documented and works like a breeze
- Unlimited sandboxes and two click deployment of changes is awesome
Cons
- Free developer user account for external vendors
- Data enrichment on accounts/contacts works poorly to what I've seen in other software
- Streamlined sales process and made things measureable
- Increased sales thanks to increased sales manager productivity
Do you think Zoho CRM Plus delivers good value for the price?
Yes
Are you happy with Zoho CRM Plus's feature set?
Yes
Did Zoho CRM Plus live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM Plus go as expected?
Yes
Would you buy Zoho CRM Plus again?
Yes
Zoho CRM Plus Feature Ratings
Evaluating Zoho CRM Plus and Competitors
Yes - Industry solution & Pipedrive
- Price
- Product Features
- Product Usability
Zoho CRM Plus offers more functionality then any of the other tools we looked at. We didn't feel like adding several additional software solutions just to get the same we can have in one package here. Zoho is maybe not perfect in every aspect but overall it's a great choice.
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