Extensive functionalities at a very reasonable price. Great choice for a CRM!
February 15, 2022

Extensive functionalities at a very reasonable price. Great choice for a CRM!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We use Zoho CRM Plus to all sales related activities, customer relationship, product management, website chat, website tracking, social media management, email marketing, analytics and reporting. Overall it really helps us streamlining marketing and sales processes, measuring and improving them.
  • Customization is easily done and doesn't necessarily require an expert (not like with some competing tools)
  • Documentation, forums and customer support is great
  • API is well documented and works like a breeze
  • Unlimited sandboxes and two click deployment of changes is awesome
  • Free developer user account for external vendors
  • Data enrichment on accounts/contacts works poorly to what I've seen in other software
  • Streamlined sales process and made things measureable
  • Increased sales thanks to increased sales manager productivity
Support has always been quick in responding and very knowledgeable. Nothing to complain.

Do you think Zoho CRM Plus delivers good value for the price?


Are you happy with Zoho CRM Plus's feature set?


Did Zoho CRM Plus live up to sales and marketing promises?


Did implementation of Zoho CRM Plus go as expected?


Would you buy Zoho CRM Plus again?


It's pretty straight-forward to use for an end-user. Sales staff told me they are very used to what they know from Salesforce and CRM tools. As an admin it takes a bit of time read, watch tutorials but I guess that's normal given the extensive functionalities. It's very well documented which makes it a good choice.
Zoho CRM Plus brings a lot of functionality at a very reasonable price. With custom modules, functions etc you can pretty much build whatever you need. For the end-user I find it to be very convenient and easy to use.

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
Churn risk scoring
Not Rated
AI-powered recommendations
Website A/B testing
Not Rated

Evaluating Zoho CRM Plus and Competitors

Yes - Industry solution & Pipedrive
  • Price
  • Product Features
  • Product Usability
Zoho CRM Plus offers more functionality then any of the other tools we looked at. We didn't feel like adding several additional software solutions just to get the same we can have in one package here. Zoho is maybe not perfect in every aspect but overall it's a great choice.