It has provided the solutions we were looking for and more!
June 24, 2020

It has provided the solutions we were looking for and more!

Juan Carlos Calvo Orrego | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We started using Zoho CRM Plus as the solution to keep our data in one place. We have been integrating all the departments (Sales, Customer Service, Operations, and Admin) in order to make sure we have everything in place to ensure the best customer service. We have been able to identify sales opportunities, customers' requirements, and provide a better response time for client's inquiries, and so many other difficulties we didn't know in the past.
  • The customizable modules and fields allow us to create a better understanding of our clients.
  • Integration between different tools help us to manage everything in one place.
  • The Workflow rules are amazing and super helpful to create opportunities and solutions for our clients according to behaviors.
  • Our business has a full communication and important channel with Facebook Audience, the FULL integration with this Channel is SPECTACULAR. We receive the leads and keep track of everything and it is just amazing.
  • Zoho Campaigns is definitely one of them! There are massive errors with email delivery to Outlook services.
  • The multiple currencies, shouldn't be only on base of an exchange. Some businesses have products in different currencies, and having this feature as exclusive with an exchange affects the accounting.
We selected Zoho for its support, price, and flexibility.
I have received amazing support from Zoho CRM Plus.

Do you think Zoho CRM Plus delivers good value for the price?


Are you happy with Zoho CRM Plus's feature set?


Did Zoho CRM Plus live up to sales and marketing promises?


Did implementation of Zoho CRM Plus go as expected?


Would you buy Zoho CRM Plus again?


I believe Zoho fits all kinds of businesses. The flexibility with custom modules allows anyone to create solutions. The workflow rules and automation are amazing for any need you might have. I'm sure, and have seen in the past, that Zoho will provide a solution to many different problems.

The only case I've found Zoho will not fit the requirements for is a business that has full or high dependency on Instagram as a source of leads or clients. The integration is still poor.