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Enjoy All Features by Zoho CRM+
June 30, 2020

Enjoy All Features by Zoho CRM+

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Zoho CRM Plus

It is very important to have 1 single tool to manage everything:
  1. Contact management.
  2. Monitoring the sales activities.
  3. Tracking on the project progress.
  4. Publishing information to the social media.
  5. Tracing campaigns & corresponding results.
Really great to avoid additional tools like social media management outside the CRM package... Once you have got everything in place, you will find a bigger bill but more importantly the time consumed.

Also, it is very important for a small business without the minimum number of user requirement.
  • Social media integration.
  • Project management.
  • Analytics & reports.
  • Import contacts - could not map all columns directly even using the template given...
  • Social - better to have YouTube integration if possible.
  • Integration with Campaign (saves a lot of human resources).
  • Connecting different business activities including our online training with Moodle.
It is important to keep-track with the communications with client/potential customers. One of the key things is that Zoho CRM plus could integrate with mail box and meeting (online) activities. As a consulting company, our service quality is the key of success. With Zoho CRM, we are able to apply TQM easier as part of our daily operation.
It is nearly perfect but I think the learning curve is a bit longer than expected with lots of clips/instruction to watch or to read. Overall, I am happy with the product quality and the features available.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

EngageBay Inc., Less Annoying CRM
  • Fit for businesses of all sizes.
  • Reasonable costs (everything there w/o buying N packages).
  • Nice speed (compared to other cloud service provider).
  • Integration with other Zoho tools like Meeting, Webinar, etc., saves a lot of time & effort for management.