Smart & Complex CRM
June 26, 2020

Smart & Complex CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

I chose Zoho because no other system did everything I wanted it to do. I noticed that users could "program" the system to do what they wanted it to do. It's used as our CRM, e-marketing, and chat on our website.

Pros

  • Programmable
  • Friendly customer service
  • Very strong system which is capable of almost anything

Cons

  • Difficult to understand the support
  • It's so complex that they need to provide one person to help you get the system setup. Setup took a tremendous amount of time and it's not totally setup yet. I do need additional help in setting it up and they are very helpful in doing this. I would have preferred I tell them what I needed and they created the entire system for me. But, it doesn't work that way.
  • There are several bugs in the system and frustrations. sometimes the customer service says it will do something and it doesn't. So, it doesn't seem like everyone in customer service knows how to operate the system. But, it could be that part of the problem is that you work with different people each time you call. When I started asking for the same person, it became better for us. But, there still are bugs.
  • Good CRM, has increased our ROI.
  • Can use one system rather than several.
Zoho CRM Plus is better than any real estate CRM out there. I've looked at many and this is the only one that did almost everything I wanted.
It would be nice if the customer could tell Zoho what they wanted the system to do and Zoho create the system. This would take more time upfront, but would also help save time on the backend. We don't have evertything setup at this time. Some customer service reps are much more knowledgeable than others so I always try to ask for them. Some of the support staff are very frustrating to work with because they will change something and not realize they change something you needed. So, I've actually had them reverse some of their changes.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

No

Did implementation of Zoho CRM Plus go as expected?

No

Would you buy Zoho CRM Plus again?

Yes

Should be well suited for any business with the proper setup. I'm a computer person and it's still a very complex system, but it's also very capable with the right setup.

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