Works for younger and older employees alike
June 30, 2020
Works for younger and older employees alike
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho CRM Plus
Zoho is used by the whole company. We link Zoho CRM Plus to our Shopify websites; we use Zoho Social; we use Zoho campaigns and we keep track of all of the touchpoints with our customers. Our customers are dentists and we have to capture many fields of data about the customers. We have to associate different accounts and create market segments--Zoho allows for all of this customization.
- Zoho modules make sense for marketing and interconnect very well.
- It is easy to train new employees to use Zoho CRM Plus.
- Customization of the dashboards and reports is very straightforward.
- Employees of all ages can use Zoho CRM Plus.
- We have struggled to figure out groups, tags, and other segmentation features.
- Zoho can pull directly from Google Drive but not Dropbox.
- User meetings could expand training in use of Zoho Social.
- One negative is having to pay per user. For a small company, this forces us to share accounts.
- We have been able to make our own email campaigns using templates that are very professional, saving graphic design costs.
- Lead generation is very sophisticated and part of our plan.
My previous experience was at a large company with highly customized products.
Do you think Zoho CRM Plus delivers good value for the price?
Yes
Are you happy with Zoho CRM Plus's feature set?
Yes
Did Zoho CRM Plus live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM Plus go as expected?
Yes
Would you buy Zoho CRM Plus again?
Yes