Would not purchase again
January 21, 2020
Would not purchase again
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho Projects
We implemented Zoho projects across the entire professional services side of our organization. We used it as our primary project management system for client work, helping coordinate cross-functional teams. Before Zoho, we were using Basecamp and having trouble tracking projects (our team is part of 100s of projects at a time, so the Basecamp format was messy). We were hoping Zoho's structure would make more sense for our organization.
- Swiss Army Knife: The suite of Zoho projects can be tailored to fit the needs of any business. It's great to have a bunch of different software offerings that will work together seamlessly.
- Task Customization: Zoho allows you to customize your tasks more than other platforms (add start dates, due dates, dependencies, subtasks...)
- UI: I wouldn't say Zoho was ever pleasant to use. Having used Asana for many projects in the past (and believe it's one of the prettiest, most intuitive options), I found Zoho extremely clunky. It's also missing basic functionality like recurring tasks.
- Too Complex: We are a technically-minded team, but project management novices. Zoho offers too much customization and due to the poor UI, it was tough to make it our own without the help of our CTO.
- Implementing Zoho confused our team (they didn't like it/want to use it), and ended up being a difficult time for internal PR.
- We realized within months that Zoho wouldn't support our team and had to switch to another platform (HubSpot).
Do you think Zoho Projects delivers good value for the price?
Yes
Are you happy with Zoho Projects's feature set?
No
Did Zoho Projects live up to sales and marketing promises?
No
Did implementation of Zoho Projects go as expected?
No
Would you buy Zoho Projects again?
No