Would not purchase again
January 21, 2020

Would not purchase again

Emily Muhoberac | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Projects

We implemented Zoho projects across the entire professional services side of our organization. We used it as our primary project management system for client work, helping coordinate cross-functional teams. Before Zoho, we were using Basecamp and having trouble tracking projects (our team is part of 100s of projects at a time, so the Basecamp format was messy). We were hoping Zoho's structure would make more sense for our organization.
  • Swiss Army Knife: The suite of Zoho projects can be tailored to fit the needs of any business. It's great to have a bunch of different software offerings that will work together seamlessly.
  • Task Customization: Zoho allows you to customize your tasks more than other platforms (add start dates, due dates, dependencies, subtasks...)
  • UI: I wouldn't say Zoho was ever pleasant to use. Having used Asana for many projects in the past (and believe it's one of the prettiest, most intuitive options), I found Zoho extremely clunky. It's also missing basic functionality like recurring tasks.
  • Too Complex: We are a technically-minded team, but project management novices. Zoho offers too much customization and due to the poor UI, it was tough to make it our own without the help of our CTO.
  • Implementing Zoho confused our team (they didn't like it/want to use it), and ended up being a difficult time for internal PR.
  • We realized within months that Zoho wouldn't support our team and had to switch to another platform (HubSpot).
I would choose HubSpot & Asana over Zoho because of their intuitive UIs and functionality. I would choose Zoho over Basecamp only when you are managing hundreds of projects.
We did not leverage support often -- neither good nor bad experience.

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Did Zoho Projects live up to sales and marketing promises?


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Zoho is well-suited for:
  • Teams with advanced technical expertise that can get the most out of the customization.
  • Newer teams that need an inexpensive, Swiss-army knife solution while they build their tech stack.
  • Teams that are used to working with the UI of legacy software.

Zoho Projects Feature Ratings

Task Management
Resource Management
Gantt Charts
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Timesheet Tracking
Budget and Expense Management
Not Rated
Not Rated
Integration with accounting software
Not Rated