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Quality Social Media Management Software at an Affordable Price
December 31, 2019

Quality Social Media Management Software at an Affordable Price

Sonya Andrews | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

Our company uses Zoho Social to manage our social media calendar and manage replies to posts as well as customer service issues brought up in social media channels. It helps our teams work more efficiently in responding to customers and potential customers.
  • See all your channels' recent activity and respond quickly to comments and messages.
  • Schedule posts to multiple social channels, including FB groups.
  • Internal team discussions feature is not as intuitive as I'd like.
4 - Our social media manager, customer support person, art director, and CEO are all active in using Zoho Social.
  • It has helped our business be more efficient with our social media and customer service.
If you want to manage your organic social content and improve customer service but without having to integrate ads into the mix, Zoho is great. We manage our social ads separately and want to keep it that way, so Zoho is perfect for us.

Zoho Social Feature Ratings

5.5
Sentiment analysis
1
Broad channel coverage
10
10.0
Content planning and scheduling
10
7.0
Customer interaction histories
7
Marketing ()
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
10.0
Campaign success analytics
10
8.5
Role-based user permissions & privileges
7
Mobile access
10

Evaluating Zoho Social and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation

Using Zoho Social

It took me maybe an hour to get set up, go through all the features, and then turn around and explain it to my coworkers. Pretty easy!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
Yes