Excellent tool for managing social networks
June 21, 2020

Excellent tool for managing social networks

Julyberd Castro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I can indicate that I decided to try the Zoho Social application after doing a lot of research on the internet about tools to manage my social profiles. Previously, I had used other similar applications, but I love the Zoho interface and all the tools it offers us. I can post right now, schedule them on a calendar, or use the SmartQ option, which picks the best day and time for posting based on my audience's interactions with past posts. I am a small business owner and it is difficult for me to dedicate a budget to manage my networks, so Zoho has been a great help because without being an expert I can maintain contact with my clients through all my social channels using the Zoho application. It also has the option of adding users to be able to delegate access to the platform. So far, it is the best tool for managing social networks that I know.
  • SmartQ
  • Multiple social networks
  • Scheuduled post
  • Option to resize pictures for different social media platforms.
  • Lower monthly cost.
  • Ability to post stories to Instagram.
2 - Sales and Marketing
  • Zoho allows me to save a lot of time in managing my social networks
  • I can schedule posts for specific days and they are recurring
  • I keep my social channels active easily, all at once.
Zoho is well adapted to be used on mobile, the application is quite simple to use. Something that could be better would be the ability to respond to the messages they leave on the different social networks directly from the Zoho panel.

Zoho Social Feature Ratings

Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
7
Automated routing and prioritization
9
Customer interaction histories
5
Lead generation
7
Content marketing
7
Twitter
9
Facebook
9
LinkedIn
9
Google+
6
Instagram
6
Campaign success analytics
7
Competitor analysis
Not Rated
Role-based user permissions & privileges
9
Mobile access
10