Very nice to have | TrustRadius

Use Cases and Deployment Scope

I use it to keep track of all our social media interactions. To measure and compare results with analytics, it's the best tool out there, yes I've tried them too, recommended 100%. The best thing is that if you have a small startup you can use it no problem, upgrade when you grow.

Pros and Cons

Ease of use.
Good user interface.
Integrations of all social networks works fine.

Mobile version can have more features.
Group some functionalities in order to have just the results you want to see.
Enable multi brand on the free version. It's a must to jump into a paid plan.

Return on Investment

Positive on engagement for quick action.
Moving unsatisfied fast inquiries to customer support.

Alternatives Considered

Hootsuite

Much better. Hootsuite, it's just complicated, their UI does not fit the ease of use as Zoho Social.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Other Software Used

Usability

9

Ease of use.

Likelihood to Recommend

If you have any kind of business it's a must with your social media interactions, nowadays it's a must to have tools for social media.