Enjoying at the moment and experience has been good so far!
January 23, 2025

Enjoying at the moment and experience has been good so far!

Janardan Tiwari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We have been struggling with posting on our multiple social media accounts for Analytics jobs. That's where, Zoho Social came. We started using it and now most of out social media handles are on automation mode. Some of the features that we use are:
1. Post on all our social media handles at one go.
2. Check our messages and reply on them well within Zoho Social portal itself.
3. Check user stats

Pros

  • Post on multiple social media accounts
  • Check our messages and reply on them
  • Check real time stats on what is happening in your social media

Cons

  • Add RSS fee option in the standard introductory plan
  • Real time chat feature to interact with clients on multiple platforms by multiple chat handlers
  • Get their own automation likechatgpt
  • It has saved our team total working hours. Ideally, I would say 150 hours earlier a month to 20 hours now.
  • Saved staff salaries. I now schedule it myself since it takes me now 2 -4 days to schedule posts for the complete month.
  • I am more relaxed now,I would say
If I am concerned about my usability, I am very much satisfied. I use Zoho Social for three things mainly:
1. Schedule posts
2. Check user messages
3. Check social media accounts user and post stats.
Zoho Social works fine on all three fronts. I am planning to use all the other features of Zoho Social and i presume that would be great for me as well.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

The most suited scenarios is :
1. Posting on multiple social media handles in one go
2. Bulk Scheduling posts. Like we can sit for 3 days and bulk schedule post for the complete month. This saves time.
3. With the Zoho Social app, we can have interaction with the users on a real time basis.

Zoho Social Feature Ratings

10.0
Sentiment analysis
Not Rated
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
10
10.0
Automated routing and prioritization
Not Rated
Customer interaction histories
10
10.0
Lead generation
Not Rated
Content marketing
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Instagram
10
Not Rated
Campaign success analytics
Not Rated
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
10

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