Item: Zoom
Rating: 8
Author: Andrey Perepelitsyn

Use Cases and Deployment Scope

Used Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.

Pros and Cons

The best video conferencing I ever saw, even with several video streams your conference remains smooth
Sound is good enough to feel yourself comfortable
Simple and intuitive UI

While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea

Return on Investment

Collaboration with customers was improved, it is much easier to communicate with people when you see them

Zoom Rooms

I don't use Zoom Rooms.

Alternatives Considered

GoToMeeting and WebEx Meetings

Video experience in Zoom is much better than in both WebEx and GoToMeeting, sound quality is similar to WebEx and better than in GoToMeeting, Screen sharing has a lot of artefacts sometimes, so I'd prefer WebEx for this. All systems has good email integrations and invitation solutions, so all 3 are fine.

Other Software Used

Slack, WebEx Meetings

Likelihood to Recommend

If you need to see your participants or your customer wants to see you while conferencing, Zoom will be probably the best such solution on market. If you just need audio conferencing with screen and document sharing, you can find solutions working better for this. Maybe in future this will be addressed and other features will have the same quality as video in Zoom. This will make it the ultimate solution on market.

Zoom your video

Software Version

Overall Satisfaction with Zoom