Zoom has been a great company decision
Nicolas Costa Ossa profile photo
January 26, 2018

Zoom has been a great company decision

Score 10 out of 101
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Overall Satisfaction with Zoom

Zoom is our official video-conference application. It is used company-wide. All client-facing personnel have an account, and all department leaders (even if they don't talk directly to clients) have an account as well.

The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.
  • Before Zoom we tried a bunch of other online calling and video conference services. A LOT of them. The minute we started using Zoom we said "this is the one" and the reason why we like it so much is pretty simple. In fact are the only two things you are looking for to have with a video conference system: (1) stability on the calls and (2) easy to share and log in for invitees.
  • The quality of the calls is really high. In the year+ using it I have never had poor quality on calls.
  • The only thing we dislike about zoom is the User Interface. It looks really ugly. Doesn't look like a modern digital product. They could really use some help in designing a new user interface and a new look and feel. Their UX is actually fine. Is the UI the one that we don't like.
  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
We just started to use it for our on-site conference room. It is amazing. We have an iPad in a nice stand on the center of the room and there are no instructions on how to use it and everyone has been able to use it while in the room without guidance. It has been a really good experience so far.
Skype is just very unreliable in my opinion. The used to have a lot of quality problems on the calls. UberConference we liked a lot their simple UX approach, the web-hosted structure, and the beautiful UI, but we had multiple call-quality issues as well. We don't have those issues with Zoom anymore. We tried some others as well before jumping into Zoom. In general, the problem was the quality of the calls.
This is a no-brainer if your process depends on this type of communication, that is calls or video calls. So sales people, demo teams, marketing teams for webinars, account managers, delivery teams, project managers... etc. It's also awesome for team conferencing, in case you have people sitting in different cities/places, which is our case and it works perfectly.

Zoom Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Desktop sharing
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions
Confidential attendee list

Using Zoom

60 - People from all areas of the company have a Zoom account, from sales to operations. Every client-facing employee and all area or department leaders have a Zoom account.
  • Sales calls
  • Project calls with clients
  • Remote teams conferencing
  • The Zoom Room
  • The webinars
It is part of our processes and it is company-wide loved.