The best of a fairly miserable bunch
April 03, 2018

The best of a fairly miserable bunch

Glen Mehn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

Across the whole organisation. We had a few solutions including Skype, Google Hangouts, and some conference lines.

We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
  • Phone and browser access
  • Ability to record calls
  • Easy scheduling
  • Struggles in low-internet environments
  • Update of the Zoom installer can make meetings late
  • Would be good to have better gcal integration
  • Unique rooms - we used to run out of conf lines with old solutions
  • Straightforward
  • Good integration with single sign-on
We don't use them (yet)
  • Hangouts only works if the other person has a Hangouts account
  • Skype seems to work more poorly than it did in 1999. Normally works but is frustrating
  • WebEx was OK
  • Skype for Business was confusing to the testers
  • Zoom seems to be the best blend of works+doesn't break very much (at least not so far) and a decent workaround (phone calls)
Zoom is great for booking conferences. I haven't (yet) found a country where it doesn't have a dial-in number which is *very* handy (though if anyone can find one, it'll be me, working in Pakistan, Bangladesh, Tajikistan, etc). The fact that they use normal numbers as well that people can call (As opposed to 0800/0845/1800/etc numbers which are expensive for mobiles) is extra handy.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated