Zoom Review
June 14, 2018

Zoom Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We use it for any calls with customers, prospects or internally when people are on the road. Additionally, we use it for meetings to have a video component. Lastly, we use it to record conversations for future reference so we can go back listen to anything important that we may have missed.
  • Record meetings
  • Makes calls easy
  • Simple video conference
  • Sometimes starting a meeting has to happen and otherwise, it doesn't, this may be a bug that needs to be fixed
  • Recordings aren't always where I thought
  • Video isn't always perfect quality
  • Improved ability to communicate with prospects, clients and internal
  • Minimal resources needed to setup/maintain
  • Easy to use
They all do similar things and serve their purpose. Zoom is a little easier to use and has a mobile app which is definitely nice to have.
It does everything I need it to in terms of scheduling and taking calls/meetings. I also think it is a great reference point for future calls based on the recordings. Zoom is a basic tool that serves fully its purpose.

Zoom Feature Ratings

Not Rated
High quality audio
8
High quality video
7
Calendar integration
9
Meeting initiation
8
Record meetings / events
8
Desktop sharing
9
Live chat
Not Rated
User authentication
8
Participant roles & permissions
8