Zoom Review
August 01, 2018

Zoom Review

Bridgette Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We use Zoom to communicate with our clients and walk them through our platform. It is being used across our department and our sister company as well. We are able to solve a LOT of problems with Zoom as we are a software company so seeing things visually is important.

Pros

  • The waiting room - great feature
  • Breakout rooms - such a great idea. I haven't used it yet, but I do have plans to
  • Webinar features

Cons

  • Being able to toggle back and forth between personal and business account (maybe you can do this, but I'm not sure how!)
  • Incorporating Zoom into our platform so our clients can use it directly there with their students they work with
  • I'm not sure on the cost saving since that is not my position, but as a customer support person, it has helped out numbers with happier customers since we can meet them face to face since we are all online
  • We have built stronger connections with our customers through Zoom.
  • It has helped us share more information about new and old features we have and help explain it more clearly to our users
I have tested Zoom Rooms and will be using them this week for the first time. I hope it goes as good as we tested!
It's been a wonderful tool that I've started to use at this company. I'm really happy we discovered it.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
10
High quality video
7
Calendar integration
Not Rated
Meeting initiation
10
Record meetings / events
9
Desktop sharing
9
Live chat
10
User authentication
Not Rated
Participant roles & permissions
10

Using Zoom

Comments

More Reviews of Zoom Workplace