TrustRadius
Zoom - one of the best video conferencing platforms there is
https://www.trustradius.com/unified-communications-as-a-service-ucaasZoomUnspecified8.91264101
Philip Butler profile photo
January 23, 2019

Zoom - one of the best video conferencing platforms there is

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version

Business

Overall Satisfaction with Zoom

We use Zoom specifically when interacting with enterprise clients, or clients who think Google Hangouts isn't as secure or reliable as needed. Zoom has been more reliable than Google Hangouts in many instances. Less confusion on which link to select, and in general less lag and better quality audio in my opinion.
  • Very easy to follow directions if you have clientele who aren't used to operating digital conference software
  • Great audio and video - especially when hosting numerous different people on different computers in different places
  • Fairly easy rescheduling and scheduling interface
  • I'm not exactly sure what the benefit of "dial by your location" is
  • Screensharing could be improved
  • In general, it has simply lead to easier meetings where everyone has left happy since the calls were not laggy.
  • It helps us stand out from everyone else sending Google Hangout invites.
I have not used Zoom Rooms.
Zoom is the best enterprise level video software, especially when taking meetings with more than 5 people who are all in different locations. Zoom gives you the ability to host polls, Q&A, and a smorgasbord of other specific features that competitors don't have. The only downside is you have to pay for Zoom if you really want everything, but it's well worth the cash.
Zoom is great if you have a company of 5 or more people and have frequent video calls where people aren't in the same room. Zoom is probably less suited if you're a freelancer or a small team that works together often.

Zoom Feature Ratings