Zoom outweighs the competition
September 14, 2019

Zoom outweighs the competition

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

Our entire organization uses Zoom per department usually. We utilize the software to provide recorded, screen shared training, as well as sales calls or any other conference call with current or potential clients. We use Zoom for calls with just one other person or multiple people. It really serves us well all around.
  • Recordings - These are vital for us for training. We cover a lot when we train a client on a new project, and because of the recorded zoom calls, we have saved ourselves a lot of time from having to answer follow up phone calls when someone forgets how to do a particular item we trained on because they now have the recorded zoom call to refer back to.
  • Screen shares - We love utilizing screen shares for training and analytical calls. Screensharing is a must for training, but to be able to have screen sharing when explaining an analytical report to a client is such a bonus for the client. We can look at reports together and go over exactly what each section means without having to verbally describe a graph or statistical range.
  • Integrations - Being able to integrate with Outlook makes booking meetings fairly seamless.
  • Reliability - This has gotten better over the last couple of years but this is one area you don't want to have technical issues. Usually, a technical issue can be audio or spotty visual. Visuals have been great lately but every now and then we have technical difficulties with audio connecting that is not related to user error.
  • Integrations - It would be nice to see zoom integrate with more platforms. This is probably already in the works, but the more the better in my opinion in order to cover the needs of a wider audience.
  • Creativity - It would be an added benefit to having the platform utilize some more 'fun' options like emojis or screen effects. These are not always appropriate but when it is, it's just a great way to brighten the atmosphere in the business world.
  • Time Savings - There is no doubt Zoom saves us time, which also saves us money. We have fewer callbacks with recorded calls and more quality conversation with screen sharing.
  • Efficiency - Getting everyone together, on the same page, can be hard to do with no tools. With the tools Zoom has, we are able to have efficient calls, conversations, and meetings.
  • Communication - This is one of the biggest issues in any company. Zoom has helped us streamline communication with our clients.
Zoom is more reliable and has greater integration options. The ability to be able to use multiple features that fit our needs perfectly.
Zoom is well suited for conference calls. Specifically in our area for training and current client report explanations. It's less appropriate for one on one calls with fellow employees and managers. We utilize Zoom whether we're screen sharing or not, recording or not, it's truly beneficial for most of our needs.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions