Zoom review
Steven Jack | TrustRadius Reviewer
October 16, 2019

Zoom review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

It is used across the institution. Originally purchased to support distance education in medicine; it has now expanded across the organisation for multiple uses.
  • It just works
  • Needs little support
  • Allows a user to collaborate using a centrally supported tool that's so good they don't look for an alternative
  • Some features that exist - users seem unaware of - not sure that's an HCI issue or just an awareness [issue].
  • I surveyed users recently on what could be better and the only answer was auto transcription could be better especially with medical terms.
  • It would be good if we could upload a dictionary of common specialist words.
  • Less travel, users presenting at conferences using Zoom reduce carbon footprint
  • More collaboration with research groups where participants are external
  • Improved ease of use compared to Skype for Business that often had issues. Zoom just works.
Ease of use sort of like Skype but as a domestic product wasn't useful for the enterprise and Skype for Business was difficult to use for users with many failed conferences
We are only using the desktop tool so far and evidence so far is people just adopt it, use it and have few reasons to contact support.

Most of the support issues are for features that already exist.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Desktop sharing
10
Whiteboards
9
Calendar integration
8
Meeting initiation
10
Integrates with social media
5
Record meetings / events
10
Slideshows
10
Live chat
6
Audience polling
8
Q&A
8
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8