Going beyond video conference into phone, collaboration, rooms
Rajit Joseph | TrustRadius Reviewer
October 16, 2019

Going beyond video conference into phone, collaboration, rooms

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

We are using it across the organization. Primary uses include...
  • Virtual meetings with customers, prospects.
  • Virtual meetings with internal (remote) team members.
  • Company-wide all hands (connecting all offices).
  • Zoom Transcripts: As long as we are recording we get very good transcripts from Zoom, and detailed note-taking becomes easier.
  • Okta Integration: for our IT team it is relatively straight-forward to manage users (add new hires, remove users leaving, etc.). All centrally managed through Okta.
  • Zoom Room: the convenience of having Zoom rooms set up in all internal conf rooms, so it's easy to start conf calls. Mostly our conf rooms are booked back to back, and this gives time back to setup (with just one click).
  • Support to connect to other conferencing systems through Zoom Rooms. Often our customers have Webex, GTM, etc. and we cannot connect to that from our conference rooms.
  • Deeper Slack Integration/commands. I hear this is coming.
  • Often, while on the road, if I ask them to call me back, the call quality is not great.
  • Connecting remote offices (and people) with HQ.
  • It's centralized user management through Okta.
  • Transcripts for note-taking.
We use Zoom Rooms. It's very convenient to start meetings and get the discussion started, especially as our conf rooms are booked back to back. The only drawback I have seen is when the prospect/customer is on a different conferencing system (Webex, GTM) and we cannot use a Zoom Room setup to connect to that and have to huddle around our laptops. Imagine 7 people in a conf room (enabled with Zoom Room) each on their laptop connected to a customer Webex. Not fun :)
Too early to comment. Our salespeople would love to see those calls made through Zoom Phone in Salesforce :) I hear this is in the works.
Zoom is certainly a better option than all of the above, which is why we went with Zoom (Org Wide).
Zoom is well suited if the entire enterprise (company) adopts it.

Zoom Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
Not Rated
Desktop sharing
8
Whiteboards
7
Calendar integration
8
Meeting initiation
8
Integrates with social media
6
Record meetings / events
9
Live chat
8
Audience polling
Not Rated
Q&A
Not Rated
User authentication
9
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated