Going beyond video conference into phone, collaboration, rooms
October 16, 2019
Going beyond video conference into phone, collaboration, rooms
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
Overall Satisfaction with Zoom
We are using it across the organization. Primary uses include...
- Virtual meetings with customers, prospects.
- Virtual meetings with internal (remote) team members.
- Company-wide all hands (connecting all offices).
- Zoom Transcripts: As long as we are recording we get very good transcripts from Zoom, and detailed note-taking becomes easier.
- Okta Integration: for our IT team it is relatively straight-forward to manage users (add new hires, remove users leaving, etc.). All centrally managed through Okta.
- Zoom Room: the convenience of having Zoom rooms set up in all internal conf rooms, so it's easy to start conf calls. Mostly our conf rooms are booked back to back, and this gives time back to setup (with just one click).
- Support to connect to other conferencing systems through Zoom Rooms. Often our customers have Webex, GTM, etc. and we cannot connect to that from our conference rooms.
- Deeper Slack Integration/commands. I hear this is coming.
- Often, while on the road, if I ask them to call me back, the call quality is not great.
- Connecting remote offices (and people) with HQ.
- It's centralized user management through Okta.
- Transcripts for note-taking.
We use Zoom Rooms. It's very convenient to start meetings and get the discussion started, especially as our conf rooms are booked back to back. The only drawback I have seen is when the prospect/customer is on a different conferencing system (Webex, GTM) and we cannot use a Zoom Room setup to connect to that and have to huddle around our laptops. Imagine 7 people in a conf room (enabled with Zoom Room) each on their laptop connected to a customer Webex. Not fun :)
Too early to comment. Our salespeople would love to see those calls made through Zoom Phone in Salesforce :) I hear this is in the works.
Zoom is certainly a better option than all of the above, which is why we went with Zoom (Org Wide).