Zoom Room Review
Diana Anderson | TrustRadius Reviewer
October 16, 2019

Zoom Room Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Zoom is globally by our entire organization. It allows are users to easily collaborate internally and with external customers. Uses cases include:
  • 1:1 meetings
  • Departmental all-hands
  • Town Halls
  • Sales enablement training/webinars
  • Customer enablement trainings/webinars
  • Customer Support enablement meetings
  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
  • Managing subaccounts is a bit cumbersome. Love that I can access them from the same portal, but inconvenient to have to sign-in to the site to fully administer.
  • Zoom Room in-depth meetings reports could be better.
  • Cost Savings
  • Ease of use. Non-technical person can atttend or host a meeting with minimal to no training.
We recently started deploying Zoom Rooms. Feedback has been positive with biggest comment of, "it just works."
Zoom is well suited in cloud video meetings. Far better experience that current competitors. Zoom makes it easy to start/join a meeting from any device.

Zoom Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
9
Desktop sharing
9
Whiteboards
9
Calendar integration
8
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9