Zoom goes to the frozen north!
Anonymous | TrustRadius Reviewer
October 16, 2019

Zoom goes to the frozen north!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom

We have 16 campus locations all over the state, and we use Zoom do deliver lectures across them all in addition to all our administrative meetings, faculty meetings, and student governance. We use Zoom to stream events and record lectures to deliver educational content to sites that are separated by vast distances and some that are geographically remote. We went from a full H.323 dependent system to Zoom in 3 months. The number of video conferences that occur has quadrupled.
  • Cloud recording is fantastic; faculty no longer have to move files for students to be able to view them. Also, recording at the drop of a hat allows classes to be recorded mid-lecture should we experience any network issues at remote sites.
  • Integration with Google (we are a Google apps for higher ed institution) allowed a near seamless use of Zoom with tools our faculty and staff were already used to.
  • Ease of use....the training required to get our faculty and staff using Zoom was minimal.
  • 323 and SIP integration was a little hard. We came from a scheduled service with automatic dial out and it was a shock to move to a dial-in system.
  • Getting a pricing structure for different features could prove difficult (such as adding webinars or phones).
  • We went from 40 video conferences a day to 160 a day, and our trouble calls have drastically reduced, allowing IT to work on updating technology and R&D.
  • We are now reaching more students and delivering distance classes more frequently.
  • Less IT intervention is required, allowing us to work on back burner projects.
Zoom came out a clear winner at the end of our search (we did a request for purchase and I don't feel comfortable naming their competitors). Their all-inclusive and cloud-based solution was a big pull but the fact that we didn't need ANY on-prem hardware was a major standout. Also that it was completely agnostic when it came down to devices (EVEN LINUX) was a huge selling point. Finally, the cost was better.
IT JUST WORKS. We purchased Zoom at the end of May and it had to be up and running for the fall semester in August. Three months to roll out a totally new service to 16 remote campus sites (many of which can only be reached by plane and have limited bandwidth) seemed impossible, and we had a backup plan to keep our existing service running. We found we didn't need it. Some of our faculty still use our old method for this semester, but we will be a total Zoom shop by January. 95% of our video conferences had moved to Zoom by the end of August and my users are very happy.

Zoom Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
3
Desktop sharing
9
Whiteboards
8
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
7
Participant roles & permissions
7
Confidential attendee list
Not Rated