Z-diculous Business Value!
David Moffett | TrustRadius Reviewer
October 17, 2019

Z-diculous Business Value!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

It is being used by the entire organization plus partners. It's also used for Allhands/Training/Marketing.
The biggest impact has been the transition to video-first comms. We have dropped VOIP/PSTN as primary comms because Zoom has worked so well.
  • Reliability and ease of use. Zoom is the first app I have used or administered that really truly 'just works.'
  • Ease of Administration -- making your admins happy will drive user adoption. My Admin team fights for this product when internal detractors get noisy.
  • Hardware agnosticism. Zoom provided us with global flexibility when vendors aren't able to deliver expected standard components.
  • We would like more control over isolating aspects of Zoom's business from my users. Specifically the third party app ecosystem. While land and expand works well to sell to me, my users will go nuts adding apps.
  • Okta Deprovisioning. This needs fixing.
  • An all-hands specific product would be great. While this is always super custom, extending the design philosophy to this use-case would complete the already strong magic.
  • We most recently just saved $120k annual spend on VOIP, mostly because VOIP usage shrunk by 80% due to Zoom adoption.
  • Remote collaboration is easy, rich, and accountable!
  • Collaboration tools Administration overhead has shrunk by 40% -- we originally combined 3 tools into Zoom, and by adoption ZoomPhone.
The user and admin experiences have been phenomenal. Hardware agnosticism has made our Security team happy. Keeping everything Apple has made hardware management and procurement super easy.
The little details like sonic device syncing have been the killer UX that wows my users.
The ZoomPhone adoption process has been easy. I was able to figure out ring groups, IVRs, and other advanced features with very little PSO assistance.
Some promised features have been a little shaky -- Purchased foreign DIDs required an extended Support engagement to make them available for assignment.
I had an engagement with PSO to mostly assist with porting. This experience wasn't the usual Zoom wow-factor. There was a bunch of frustrating administrative minutiae that I was expecting more assistance with.
That being said, this is still an infinitely better experience than 8x8, the VOIP provider I dropped in favor of ZoomPhone!
Zoom just has much better reliability and seamless multi-platform experience than all of the mentioned products. The only mentioned product that still exists for us is Slack.
As mentioned before, Zoom is amazing at all forms of collaboration communication, and extremely easy to use for the technically unsavvy. However, it's rough for me to use in an All Hands + ProAV scenario. It is the last part of my professional life that keeps me up at night.

Zoom Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Audience polling
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list
Not Rated