Zooming ahead in the digital age of video calls
November 23, 2021

Zooming ahead in the digital age of video calls

Jason Rutel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Personal

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom

We use Zoom on a daily basis to conduct meetings between our internal team, current clients, and prospects. It allows us to connect face to face, and we can rely on its consistency and quality. We've used it for online events, webinars, and even online training. It has such a consistent platform, that allows us to be creative within its constraints.

Pros

  • Call Quality.
  • Use of multiple devices.
  • Screen sharing and recording.
  • Group video calls.
  • Scheduling.
  • Integrations with other platforms.

Cons

  • Pricing for webinar features could be better.
  • Would love to see lower cost options.
  • White labeling would be nice.
  • Ability to join without the downloaded app would be helpful as well.
  • Quality of connection.
  • Ease of scheduling.
  • Broad integrations.
  • Not dropping calls has made sales easy and effective.
  • No lost time worrying about downloads or connecting.
Zoom is much more reliable, and the call quality on Google Meet has been less than great for any meeting more than 1-on-1. I chose Zoom because I could try that it would work and that I could hear the other person. It's easier and simpler to use. Zoom wins.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is well suited for a team that just needs it to "work" without the fuss of adjustments or settings. It's consistently solid, and you can rely on quality. It's also widely utilized, so you don't run into people not being able to join the meeting. If you're looking for something with a white label that's affordable, you'll want to look elsewhere. Also, it's pretty expensive for webinar situations.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
9.5
High quality audio
9
High quality video
10
9.3
Calendar integration
10
Meeting initiation
9
Record meetings / events
9
10.0
Desktop sharing
10
9.0
Live chat
9
9.0
User authentication
9
Participant roles & permissions
9
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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