Improved our ability to service our clients
June 03, 2024

Improved our ability to service our clients

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

Providing virtual meetings with medical professionals. Offering ongoing virtual day service activities for the adults we serve who are unable or unwilling to attend in person programming. Therapists are able to connect with clients outside of catchment and less time is spent travelling. This means more sessions can happen each day.

Pros

  • Providing virtual activities for recreation
  • Wellness checks for at risk clients
  • Online educational programs
  • Group and 1on1 counselling.

Cons

  • Ability to remote access participants on Chromebook
  • Camera controls like zooming in
  • Password management (saving) when accessing Zoom links online
  • 40% of our metrics come from virtual programming achieved through Zoom
  • Increase in the number of clients our medical professionals can treat per day has increased.
  • Wider range of services offered
  • Clients can attend rehab who live outside of catchment.
Agency computers use Microsoft products but it was too hard to get non-microsoft accounts setup to use teams. Zoom works regardless of the device or OS. Teams chat is not appropriate to the types of services offered to clients. Zoom is easier to use, monitor and teach someone to utilize.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

No

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom has allowed us to continue to offer service through the pandemic and onward. The ease of use over different devices has made it our go to video conference app. Utilizing a single Zoom link for all recreational activities makes it easy for our clients to join into groups. The ability to assign multiple co-hosts makes it easy for different people to run different groups. The ability to remote access clients computers makes it easy to troubleshoot their difficulties.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
10.0
Answering rules
10
Call recording
10
Call screening
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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