Zoom Workplace is the easiest to use for us and our students
December 10, 2024

Zoom Workplace is the easiest to use for us and our students

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for all internal staff/team meetings, outside/public-facing meetings and webinars, and to run online classes for students (from middle school through adults). Of all the online meeting platforms we've tried over the years, it is the easiest to use for us and our students, and has the most consistent call quality.

Pros

  • Meetings are easy to schedule
  • Webinars easy to host/use
  • Easy to set up scheduler so people can schedule calls with our team

Cons

  • Reporting only available by searching in one-month increments. Can be annoying to find things that way.
  • Would be great if they could add some conditional branching logic for meeting/webinar registration custom questions.
  • As an admin with access to org-wide settings, certain things are nested in dense menus and can be hard to find
  • It's the easiest way for us to conduct meetings, classes, and webinars
  • Meeting/webinar audio and video quality are consistently high
  • We choose to pay for zoom licenses even though we have MS365 and could theoretically ditch Zoom for Teams. Zoom is just better and worth the cost to us.
Zoom Workplace is easier to use for our staff, more widely used by the people we deal with outside our org, and the call quality is better in terms of video and audio.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

It's great for any org that is hosting a lot of virtual gatherings of varying scope and size

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
9
Mobile app for Android
Not Rated
High quality audio
9
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
9
User authentication
9
Participant roles & permissions
9
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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