Wonderful Tool.
Updated July 10, 2025

Wonderful Tool.

Jasmine McCoy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Video Webinar
  • Zoom Meetings & Chat
  • Zoom Team Chat
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We use it to conduct business and internal meetings and to connect with people overseas. I'm also an admin for Zoom Workplace, so it helps me create, delete, or modify users. We also use the website to purchase more licenses. My scope is broad.

Pros

  • Video quality.
  • Ease of use.
  • Admin console easy to use.
  • Single sign on

Cons

  • None at this time.
  • Positive impact only.
  • Our clients love our Zoom room.
We do not use it yet, but I am learning up on it to train the end users here.
Zooms overall layout is far better than others. User friendly and the options/settings are placed in a methodical way. Also, the ease of use between devices is good, going from computer to phone and vice versa is easy.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

It is well suited for older users, as they have been used to using it since COVID-19. It is less appropriate to use from home, as you risk someone in the meeting seeing or hearing something they shouldn't. I also think it is relevant to show large groups of people presentations and videos through screen share.

Zoom Workplace Feature Ratings

9.7
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.0
Answering rules
9
Call recording
9
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Using Zoom Workplace

100 - This one of the main ways the lawyers contact their clients.
3 - Really you just have to have some technical knowledge, and watch the tutorial videos.
  • Meetings
  • Calendars
  • Travel
  • Single sign on with Entra
  • Not sure yet

Evaluating Zoom Workplace and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of use was the most important because we have clients that we need to meet with every day. If they are not able to use the products or find it difficult, this would make them consider taking our business elsewhere. We needed the interface to be user friendly and the controls easy to find and use.
I wouldn't change anything

Zoom Workplace Implementation

Zoom Workplace Support

Sometimes I have to repeat myself, which can get slightly aggravating at times. Other than that, it's fine.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes I believe we have premium support, and it does the job.
I haven't experienced exceptional yet

Using Zoom Workplace

Because it is a good tool
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Camera settings
  • background settings
  • waiting room
  • none
Yes - Seems to work fine to me, doesn't look any different than the other versions

Comments

More Reviews of Zoom Workplace

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Zoom Workplace Reviews
  4. User Review of Zoom Workplace