Zoom Workplace is an Excellent Product
December 11, 2024

Zoom Workplace is an Excellent Product

Dalton Young | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

We use Zoom for meetings, chat, and as our VoIP phone provider. We use it companywide at multiple locations across the US. Zoom Phone allowed us to move away from a very old one site PBX phone system and has allowed our remote workers to receive calls just like they are in the office. It also allowed us to connect multiple offices to the same phone system and greatly increased our productivity.

Pros

  • Chat
  • Meetings
  • VoIP Phone Service
  • Phone Auto Attendants
  • Phone Call and Voicemail Transcription

Cons

  • I would like better menus in the Admin Portal
  • The Zoom Admin Dashboard could be improved to show information better
  • I would like a way to forward a phone call from the Zoom desktop app before answering it
  • We gained significant savings by migrating to Zoom Phone
  • We increased productivity and customer experience by moving all of our office locations to one phone system
  • We improved collaboration by giving remote users the ability to receive office calls
Based on my experience with Teams, I like Zoom's messaging interface much better and Zoom seems to have better video quality. When I was evaluating different VoIP providers, Zoom Phone also had way more features and was much more stable than Teams Phone.

I also evaluated Nextiva and did not its UI as much as the Zoom desktop app. Zoom Phone's pricing was also significantly better.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I believe that Zoom Workplace is well suited for any organization. I like Zoom's chat and meeting interface better than any other application, and I especially like Zoom Phone. If anyone is looking to upgrade from an older phone system to a hosted VoIP solution, then I think Zoom Phone is a great option. The competitive pricing could even make it a good option for smaller businesses.

Zoom Workplace Feature Ratings

9.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
7
8.9
Answering rules
6
Call recording
7
Call park
9
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
9.0
User authentication
9
Participant roles & permissions
9
8.5
Centralized communications management
10
Team messaging
10
Team document sharing
7
Call and meeting analytics
7

Comments

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