Zoom Workplace does a body good!
January 02, 2025

Zoom Workplace does a body good!

Stevenson Benoit | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom AI Companion
  • Zoom Scheduler
  • Zoom Whiteboard
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

My company is fully remote. Zoom Workplace allows us to be able to conduct meetings with our departments as well as schedule meetings with potential and existing clients. We also have a team that is in charge of employee engagement, and with the Zoom apps such as Bingo and others, it allows for the meetings to be more engaging and interactive. Finally, the new AI features have been employed by our users immensely.

Pros

  • AI transcription
  • Zoom apps to create engagement
  • Web conferencing

Cons

  • Customer Support
  • Granular control over Zoom apps
  • Nitpicking but a more diverse set of emojis in Zoom chat
  • Improved collaboration
  • Improved engagement
  • Reduction in costs with majority of the work population being remote
I don't use Zoom AI that much, but when I do, it is beneficial. I have been in meetings and then received the transcription afterwards and realized there were parts that I did not immediately recall. I've been asked to audit other meetings, and the Zoom AI feature has been there to provide detail on the speakers, meeting agenda, summary, and more.
Zoom Workplace is less resource-intensive compared to Microsoft Teams. Slack appears very basic and does not have the app offerings that Zoom boasts. I've also encountered a significant amount of audio issues when using Slack to conduct meetings. Zoom has found its niche and does its job very well. Another downside of Slack is that it does not offer the ability to assume control over someone else's screen like Zoom does.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom Workplace has allowed me to assume control over another user's PC for troubleshooting when our remote management software was down. That makes it a great backup choice to provide remote assistance.

In a fully remote WFH setting, staff meetings are held with ease. Everyone is able to hop in and attend. The Zoom marketplace has a great offering of different apps that can be used within those meetings to suit your needs.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
9.7
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.5
Centralized communications management
10
Team messaging
9
Team document sharing
9
Call and meeting analytics
10

Comments

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