Zoom a master class in Meetings
October 22, 2025

Zoom a master class in Meetings

Ryan Osiniak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Whiteboard
  • Zoom Clips

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for outbound virtual meetings, Webinars, and Zoom Phone. Our teams utilize this as multiple avenues for our team to meet with clients and give them a way for the client to want to have a meeting and not just be stuck with needing to be on a pointless meeting at their computer but could opt in for using their cellphone to call our CS team and company. We hold webinars also for learning events with the CEO and Marketing Leadership.

Pros

  • Easily connect with clients through zoom phone
  • integrates into outlook to setup meetings quickly
  • great analytics

Cons

  • Maybe a way to have automatic recording started
  • training sessions for the teams
  • Been able to call clients with Zoom Phone and be proactive to reach out to them instead of them reaching out to us.
We have not really utilized it as we use Gong.
We use a mixture of Gong and Teams, teams is absolutely not holding a compassion to Zoom.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

I think it is great when you work remote, having teams be able to collaborate and meet with vendors and partners if you cannot meet face to face. I think it is also beneficial with all the apps and analytics they provide. It truly can do anything and using it with partners like Gong and Hubspot we can really showcase our data.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile apps ()
Not Rated
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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