Zoom knocks it out of the park.
March 08, 2026

Zoom knocks it out of the park.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Video Webinar
  • Zoom Team Chat
  • Zoom Meetings & Chat
  • Zoom AI Companion
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

As a global company that is also partially remote, we use Zoom daily to stay in contact with our colleagues. Zoom is our online meeting place. We also use Zoom for webinars. Whether internally for our company-wide town halls, or externally for hosting virtual customer and prospect events. I have personally used both the everyday meetings portion and the webinar functionality. In addition, our company has started to roll out the scheduler function. We don’t have a current scheduler tool, as it was always a security concern, but Zoom’s scheduler is great for what we need.

Pros

  • UX/UI is easy to use.
  • Saves chat conversations for later review.
  • Product is dynamic/multi-use.

Cons

  • Stronger integrations with tools like Outlook.
  • Transcription
  • Increase in AI usage.
  • Cost savings.
  • Tool consolidation.
  • Improved collaboration.
Zoom AI companion has helped immensely, as I can truly stay focused on being an active participant on the call, rather than being a note taker or afraid I might miss something. I love using it to not only take notes, but also summarize and take action on any items that need to be taken post-meeting.
I have used several competitors, whether as an owner or participant, and I can confidently say Zoom far exceeds the rest. The UX is far cleaner and easier to use and navigate. There are multiple features that others don’t have, and overall, I think the quality of videos, etc., is much better.
Microsoft Teams.
Again, I think Zoom is easier to use, offers more features, and has much better video and audio quality than its competitors. We were able to consolidate tools with Zoom and remain in compliance with our internal security policies. It is also just super easy to use.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom is well-suited for all companies. The functionality can range from basic to supercharged with all the bells and whistles; it is just a matter of what package level works best for you and your company. Having used multiple iterations of Zoom, it really relies on you and your company’s use case.

Zoom Workplace Feature Ratings

Directory of employee names
10
Call recording
10
Mobile app for iOS
10
High quality audio
9
High quality video
9
Calendar integration
7
Meeting initiation
8
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
8
Participant roles & permissions
10
Centralized communications management
8
Team messaging
8
Team document sharing
8
Call and meeting analytics
8

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