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Zuora solving your billing requirement fast
Updated June 29, 2016

Zuora solving your billing requirement fast

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

It is being used by a department that has a subscription based customer base. Zuora handles the catalog, billing and revenue recognition.
  • Zuora handles the customer accounts, payment methods and subscription relation really well.
  • Their customer support is really awesome. They are very prompt.
  • Enhancing their rest APIs. They have limitations which the SOAP APIs don't have.
We had an in-house payment system and any change was time consuming.

Zuora Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Quick Initial Response
None

Using Zuora

Zuora solves most of our use cases. There have been some scenarios where we had to create workaround to overcome zuora limitations. Best part is they were pro active in bringing in those features in a few months.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Setting up product catalogue
  • Setting up bill runs,
  • Updating customer details is very intuititve
  • Syncing product catalogue between sandbox and production environment as there isn't any automated way of doing it.
  • Payment search by number is extremely slow in the interface if the number of payments are huge.