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Subscription billing platform for everyone.
March 28, 2016

Subscription billing platform for everyone.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is our payment and subscription management platform. We migrated to Zuora last year, July(2015). It was a seamless migration.
We offer recurring subscriptions to our customers. Zuora helps us in invoicing, past due management and payment collection.
Here is a list of some of the key Zuora features we use across our organization.
  1. Account management
  2. Invoicing
  3. Payment Collection.
  4. Credit card management.
  5. Subscription management.
  6. Revenue recognition.
  7. Reporting
  8. Past due management.
  • Recurring invoices - Zuora does particularly well in case of recurring invoicing. Invoices are accurate and contain enough information for our customers. On top of that, Zuora gives us flexibility to customize invoices which is a very useful feature. We directly share Zuora-generated invoice pdfs with our customers.
  • Subscription Preview - Subscription invoice preview is one of the most important features we use in our ordering flow. We call Zuora preview API to get the actual charges that Zuora will charge instead of calculating that ourself. This way user does not see any difference between the charges shown in the ordering flow and the actual invoices.
  • Revenue recognition - Our finance team started using Zuora's revenue recognition instead of Oracle Finance. Now this whole process is straightforward
  • Salesforce integration - Our customer care team uses Salesforce to track and fix customer issues. We have seen a lot of improvement in customer issue resolution time after integrating Zuora with Salesforce.
  • Payment method per subscription not available - Zuora currently only supports one default payment method per account. Being a subscription platform our customers use different payment methods for different subscriptions. We had to design our own payment run because of this.
  • Bill Runs are slower sometime - We have many subscriptions. We run bill runs everyday to create new invoices. We have seen that sometimes it takes more than 12 hours to complete.
  • Synching of settings and product catalog between different environments (sandbox and production) is cumbersome.
  • Improvement needed for Braintree integration.
Zuora is well suited for orgs that sell subscriptions that have recurring billing. I believe that It will be less appropriate for companies that charge customers one time and there is no recurring subscriptions.

I would highly recommend Zuora because after migrating to this platform we have improved the customer experience and it has become easier for us to manage our invoices and subscriptions.