42 Ratings
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Score 8.4 out of 100
53 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.1
Survey templates
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.0
Themes
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
7.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.3
Question design help
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
9.2
Multiple question types
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.8

Survey Logic

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.7
Data export
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.2

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.2
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.4
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Alchemer, formerly SurveyGizmo
8.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 9.0
Based on 4 answers
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
Jonathan Eichorst | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.5
Based on 4 answers
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
Jonathan Eichorst | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
Rebecca Lynn Kouroupis | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Alchemer, formerly SurveyGizmo

  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.
Anonymous | TrustRadius Reviewer

Screenshots

Alchemer, formerly SurveyGizmo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Alchemer, formerly SurveyGizmo
8.6

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Alchemer, formerly SurveyGizmo

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Alchemer, formerly SurveyGizmo
9.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Alchemer, formerly SurveyGizmo

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Alchemer, formerly SurveyGizmo

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Alchemer, formerly SurveyGizmo
8.5

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Alchemer, formerly SurveyGizmo

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Alchemer, formerly SurveyGizmo

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Alchemer, formerly SurveyGizmo

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