123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Clicktools

40 Ratings
Score 7 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Clicktools

Clicktools works great for gathering results from our customers attending product training. I can't think of a time I have wanted to take survey results and it has not been an appropriate tool.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Clicktools
5.5
Survey templates
123FormBuilder (formerly 123ContactForm)
Clicktools
6.1
Themes
123FormBuilder (formerly 123ContactForm)
Clicktools
5.2
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Clicktools
5.3

Survey Content

123FormBuilder (formerly 123ContactForm)
Clicktools
6.2
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Clicktools
6.3
Question design help
123FormBuilder (formerly 123ContactForm)
Clicktools
6.2
Multiple question types
123FormBuilder (formerly 123ContactForm)
Clicktools
6.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Data export
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Standard reports
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Analytics
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Clicktools
6.6
Access controls
123FormBuilder (formerly 123ContactForm)
Clicktools
6.2
Compliance
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Clicktools
9.2
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Clicktools
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Clicktools
8.4

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Integrates with Salesforce.com
  • Easy to Use
  • Quick setup

Cons

  • Design elements can be too simple.
  • CRM features
  • Bounced email reports are not exportable and don't easily provide bounced reasons. You have to click into each one to see the reason it was bounced, rather than seeing in directly on the report.
  • Allow for more customization (without using code or HTML) on the survey template. Specifically where the "Submit" button resides. I would prefer to have this button on the last page with a question, then have the last page say your survey has been submitted. Some survey takers go all the way through the questions and never submit them.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Clicktools9.0
Based on 12 answers
They are meeting our needs for capturing customer satisfaction and being fully integrated with our CRM system is a requirement

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Clicktools8.2
Based on 4 answers
Very quick to create, map/link survey results to salesforce and publish. A survey requirement from our organization can be turned around within hours not days. The user interface is clean and well organized, although navigation can be a bit confusing (finding certain options) Overall we are very satisfied and so are our internal users.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Clicktools8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Clicktools8.8
Based on 6 answers
One of the pluses of using Clicktools is the immediate support I receive

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Clicktools7.0
Based on 1 answer
No answer on this topic is available.

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Clicktools9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
The integration to Salesforce was key but we like the reporting on SurveyMonkey better.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Clicktools7.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Better customer service
  • increased knowledge of customer needs, wants, and frustrations

Screenshots

Clicktools

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Clicktools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Clicktools Editions & Modules
Clicktools
Additional Pricing Details