123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Clicktools

40 Ratings
Score 7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Clicktools

Integration with Salesforce, cost, ability to accept historic data, user-friendliness, report automation and technical support have been decision factors for us. There are plenty of cheaper alternatives. However, they do not have a comparable Salesforce integration, which was key

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Clicktools
5.4
Survey templates
123FormBuilder (formerly 123ContactForm)
Clicktools
6.0
Themes
123FormBuilder (formerly 123ContactForm)
Clicktools
5.1
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Clicktools
5.2

Survey Content

123FormBuilder (formerly 123ContactForm)
Clicktools
6.1
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Clicktools
6.1
Question design help
123FormBuilder (formerly 123ContactForm)
Clicktools
6.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
Clicktools
6.1

Survey Logic

123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Response tracking
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Data export
123FormBuilder (formerly 123ContactForm)
Clicktools
7.1
Standard reports
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0
Analytics
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Clicktools
6.6
Access controls
123FormBuilder (formerly 123ContactForm)
Clicktools
6.1
Compliance
123FormBuilder (formerly 123ContactForm)
Clicktools
7.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Clicktools
9.2
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Clicktools
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Clicktools
8.4

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • Needs more flexibility related to survey design

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Clicktools9.0
Based on 12 answers
Our teams rely on it to know how well they are received by our customers and it does not burden our Salesforce org with custom code

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Clicktools8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Clicktools8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Clicktools8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Clicktools7.0
Based on 1 answer
No answer on this topic is available.

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Clicktools9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Clicktools7.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Customer satisfaction is the main thing we track, and Clicktools has helped us know what customers feel about each interaction
  • Feedback on specific reps/tickets has allowed us to see which styles work best and help coach the team

Screenshots

Clicktools

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Clicktools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Clicktools Editions & Modules
Clicktools
Additional Pricing Details