38 Ratings
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Score 6.8 out of 101
Top Rated
15 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

QuestionPro

I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Survey templates
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Themes
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Response tracking
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Data export
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Custom reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Analytics
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Access controls
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • Once you have designed a survey it is easy to send out to respondents and administer.
  • QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
  • QuestionPro generates basic charts that are decent for visual inspection of results of survey.
  • Earlier versions of the user interface were intuitive and easy to use.
Donald Sull profile photo

Cons

  • I found no drawbacks to using 123ContactForm.
No photo available
  • The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
  • Customer support is not very helpful.
  • Results of survey are not exported in a way that is easy to translate into R data frame.
Donald Sull profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
QuestionPro7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
QuestionPro8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
QuestionPro7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
QuestionPro9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson profile photo

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
SurveyMonkey, Qualtrics, SurveyGizmo. SurveyMonkey and SurveyGizmo are perfectly fine for simple surveys and have also improved enormously over the years, we are currently evaluating Qualtrics.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
Justin Kofron profile photo
  • For a non-technical person, it may be a bit complicated software.
  • Customer service is great. Whenever I reach them they are always ready to assist you and I liked that.
  • Truly safe and reliable product and has a great interface.
Asia Kwiatkowska profile photo

Screenshots

QuestionPro

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

QuestionPro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
QuestionPro Editions & Modules
QuestionPro
Additional Pricing Details