123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

QuestionPro

14 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

QuestionPro

QuestionPro is very suited to our needs (administration), however another system has been suggested within our Institute for managing randomisation of questions and multiple language support and other features which are more appropriate for academic research, this other system is missing some of the features we need for administration however.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Survey templates
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Themes
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.6
Changes to live survey
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.9
Question design help
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.8
Multiple question types
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.9
Response tracking
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Data export
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.8
Standard reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.9
Custom reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Analytics
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.8

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.4
Access controls
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.8
Compliance
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
  • We kept it because it continued to grow with additional features that we found useful.
  • Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
  • I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • Additional analysis methods to compare individual questions
  • Some occasional bug errors

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
QuestionPro7.6
Based on 6 answers
We have recently renewed our subscription to QuestionPro, even after we researched another competitor. For the ease of use, the statistical power, and the price it is hard to beat QuestionPro.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
QuestionPro8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
QuestionPro7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
QuestionPro9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
QuestionPro is a better product; it is a more complete product with more detailed questions available to the user. Additionally it has a greater support system. Furthermore, QuestionPro has recently developed more graphics to visually show the descriptive statistics.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Saves time. Using QuestionPro to solicit feedback is infinitely more efficient than sending an email and collecting individual responses. Plus, it allows you to standardize responses and promotes consistency. You can also publish professional reports for managers with one click.
  • Customer service. We have used this application for internal workflows, freeing up time for our internal employees.

Screenshots

QuestionPro

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

QuestionPro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
QuestionPro Editions & Modules
QuestionPro
Additional Pricing Details