38 Ratings
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Score 6.6 out of 101
16 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

QuestionPro

Its extensive list of survey features make it appropriate for nearly any type of survey, even those complex 360-degree performance reviews that other companies charge a lot more for.
Robert Muenchen profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Survey templates
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Themes
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5

Survey Content

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.1
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.1

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Data export
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Standard reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Custom reports
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.5
Analytics
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
QuestionPro
9.8
Access controls
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Compliance
123FormBuilder (formerly 123ContactForm)
QuestionPro
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
QuestionPro
8.8
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
QuestionPro
9.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
QuestionPro
8.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price profile photo

QuestionPro

  • Very easy to use
  • Doesn't take much experience to master -- user friendly out of the box
  • Visually appealing, looks good
  • A fair amount of customization possible
No photo available

Cons

123FormBuilder (formerly 123ContactForm)

  • I found no drawbacks to using 123ContactForm.
No photo available

QuestionPro

  • The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
  • Customer support is not very helpful.
  • Results of survey are not exported in a way that is easy to translate into R data frame.
Donald Sull profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo

QuestionPro

QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

QuestionPro

QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

QuestionPro

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

QuestionPro

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

QuestionPro

QuestionPro 7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson profile photo

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

QuestionPro

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

QuestionPro

QuestionPro 9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson profile photo

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo

QuestionPro

QuestionPro is a better product; it is a more complete product with more detailed questions available to the user. Additionally it has a greater support system. Furthermore, QuestionPro has recently developed more graphics to visually show the descriptive statistics.
John Baumgardner profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

QuestionPro

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo

QuestionPro

  • QuestionPro has led to higher response rates
  • Better overview of students on campus
  • Leads to decisions being made to improve college programs
John Baumgardner profile photo

Screenshots

QuestionPro

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

QuestionPro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

QuestionPro Editions & Modules

QuestionPro
Additional Pricing Details

Add comparison