123FormBuilder vs. QuestionPro

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Incentivized

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.

Incentivized

• Ease of constructing a form with requisite inputs
• Customizable look and feel options based on varying requirements in our case
• Logic based branching & validation

Incentivized

• Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
• The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
• It has a very nice combination of great power and ease of use.
• The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.

• Some employees are intimidated at first. After all, it is html.
• There is so much functionality that it can be easy for novices to get lost.
• Will there be more payment flexibility? parents use more of the bank to person payment options.

Incentivized

• Doesn't allow for the level of customization required for a lot of projects
• Can be a little too simple, not complex enough
• Can tend to be a little buggy at times -- new features need to be more thoroughly vetted

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

Incentivized

We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.

Easy to install and quickly explain to others how to use

Incentivized

For the countless surveys I have created over the last four years, I never had a major problem.

I did not encounter any blackout issues

Incentivized

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

Incentivized

Very neutral, did not have to use support a lot

Incentivized

They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

Incentivized

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

Incentivized

Try every feature and test take your surveys multiple times, running through different scenarios.

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Incentivized

First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.

Incentivized

It was easy to install and I believe that would make it easy to use across several websites

Incentivized

• 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.

• QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
• QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
• QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.

Incentivized