What users are saying about
62 Ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Bigin by Zoho CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.4

1CRM

94%
8.1

Bigin by Zoho CRM

81%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
8.6
86%
6 Ratings

Workflow management

9.6
96%
5 Ratings
7.6
76%
6 Ratings

Territory management

9.4
94%
5 Ratings
N/A
0 Ratings

Opportunity management

9.7
97%
5 Ratings
8.6
86%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
7.9
79%
6 Ratings

Contract management

9.0
90%
5 Ratings
N/A
0 Ratings

Quote & order management

9.7
97%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.7
97%
5 Ratings
7.9
79%
6 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%

Bigin by Zoho CRM

Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
N/A
0 Ratings

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.3

1CRM

83%
7.1

Bigin by Zoho CRM

71%
1CRM ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
7.7
77%
6 Ratings

Email marketing

8.1
81%
5 Ratings
6.6
66%
6 Ratings

CRM Project Management

8.9

1CRM

89%
7.1

Bigin by Zoho CRM

71%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.1
71%
6 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.2
92%
5 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.9

1CRM

89%
7.7

Bigin by Zoho CRM

77%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
N/A
0 Ratings

Pipeline visualization

9.2
92%
5 Ratings
8.0
80%
6 Ratings

Customizable reports

9.0
90%
5 Ratings
7.4
74%
6 Ratings

Customization

8.8

1CRM

88%
7.3

Bigin by Zoho CRM

73%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
7.3
73%
6 Ratings

Custom objects

9.2
92%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.6
86%
4 Ratings
N/A
0 Ratings

Security

9.1

1CRM

91%
8.4

Bigin by Zoho CRM

84%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
8.6
86%
5 Ratings

Role-based user permissions

9.2
92%
5 Ratings
8.1
81%
6 Ratings

Social CRM

9.0

1CRM

90%
6.7

Bigin by Zoho CRM

67%
1CRM ranks higher in 2/2 features

Social data

8.8
88%
4 Ratings
6.6
66%
6 Ratings

Social engagement

9.1
91%
4 Ratings
6.8
68%
6 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
8.1

Bigin by Zoho CRM

81%
1CRM ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
8.1
81%
5 Ratings

Compensation management

8.4
84%
4 Ratings
N/A
0 Ratings

Platform

7.6

1CRM

76%
9.0

Bigin by Zoho CRM

90%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
9.0
90%
6 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.3

Bigin by Zoho CRM

83%
6 Ratings

Usability

9.7

1CRM

97%
4 Ratings
8.1

Bigin by Zoho CRM

81%
6 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
7.6

Bigin by Zoho CRM

76%
6 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

Zoho Corporation

Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

Zoho Corporation

  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
Read full review

Pricing Details

1CRM

Starting Price

$15 per month

Editions & Modules

1CRM editions and modules pricing
EditionModules
FreeFree trial1
Startup$152
Startup+$233
Professional$334
Enterprise$395

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Try 1CRM free for 30 days, no credit card required

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Usability

1CRM Corp.

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Read full review

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
Read full review

Support Rating

1CRM Corp.

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Read full review

Zoho Corporation

Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
Read full review

Alternatives Considered

1CRM Corp.

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Read full review

Zoho Corporation

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Read full review

Return on Investment

1CRM Corp.

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Read full review

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
Read full review

Screenshots

Add comparison