What users are saying about
52 Ratings
52 Ratings
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Score 8.9 out of 100
33 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Bigin by Zoho CRM

This depends on their business, its size, and what they are trying to do. For a smaller business, or one starting to employ work flow and management apps, Bigin is a great start.
Chris Christoff | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Bigin by Zoho CRM
8.8
Customer data management / contact management
1CRM
8.9
Bigin by Zoho CRM
9.3
Workflow management
1CRM
9.3
Bigin by Zoho CRM
8.0
Territory management
1CRM
8.9
Bigin by Zoho CRM
Opportunity management
1CRM
9.2
Bigin by Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Bigin by Zoho CRM
9.3
Contract management
1CRM
8.6
Bigin by Zoho CRM
Quote & order management
1CRM
9.1
Bigin by Zoho CRM
Interaction tracking
1CRM
8.9
Bigin by Zoho CRM
8.7
Channel / partner relationship management
1CRM
8.7
Bigin by Zoho CRM

Customer Service & Support

1CRM
9.0
Bigin by Zoho CRM
Case management
1CRM
8.6
Bigin by Zoho CRM
Call center management
1CRM
9.1
Bigin by Zoho CRM
Help desk management
1CRM
9.2
Bigin by Zoho CRM

Marketing Automation

1CRM
8.8
Bigin by Zoho CRM
7.7
Lead management
1CRM
9.0
Bigin by Zoho CRM
8.0
Email marketing
1CRM
8.5
Bigin by Zoho CRM
7.3

CRM Project Management

1CRM
9.1
Bigin by Zoho CRM
8.0
Task management
1CRM
9.0
Bigin by Zoho CRM
8.0
Billing and invoicing management
1CRM
9.1
Bigin by Zoho CRM
Reporting
1CRM
9.2
Bigin by Zoho CRM

CRM Reporting & Analytics

1CRM
9.2
Bigin by Zoho CRM
8.8
Forecasting
1CRM
9.1
Bigin by Zoho CRM
Pipeline visualization
1CRM
9.3
Bigin by Zoho CRM
8.7
Customizable reports
1CRM
9.3
Bigin by Zoho CRM
9.0

Customization

1CRM
8.9
Bigin by Zoho CRM
8.3
Custom fields
1CRM
8.9
Bigin by Zoho CRM
8.3
Custom objects
1CRM
9.1
Bigin by Zoho CRM
Scripting environment
1CRM
8.7
Bigin by Zoho CRM
API for custom integration
1CRM
9.0
Bigin by Zoho CRM

Security

1CRM
9.2
Bigin by Zoho CRM
9.2
Single sign-on capability
1CRM
9.2
Bigin by Zoho CRM
9.0
Role-based user permissions
1CRM
9.1
Bigin by Zoho CRM
9.3

Social CRM

1CRM
9.1
Bigin by Zoho CRM
6.7
Social data
1CRM
8.9
Bigin by Zoho CRM
7.3
Social engagement
1CRM
9.3
Bigin by Zoho CRM
6.0

Integrations with 3rd-party Software

1CRM
8.4
Bigin by Zoho CRM
8.7
Marketing automation
1CRM
8.2
Bigin by Zoho CRM
8.7
Compensation management
1CRM
8.6
Bigin by Zoho CRM

Platform

1CRM
7.9
Bigin by Zoho CRM
9.3
Mobile access
1CRM
7.9
Bigin by Zoho CRM
9.3

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Bigin by Zoho CRM

  • Sales teams can close more deals with clean pipeline management
  • Plenty of documentation available to look at
  • Support is amazing
  • Less clutter than Zoho CRM, which makes data management easier
Achir saxena | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Bigin by Zoho CRM

  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
Hildah Kay | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Bigin by Zoho CRM

Bigin by Zoho CRM 9.0
Based on 3 answers
Like all CRM products there is a learning curve, but the simplicity of Bigin reduces that learning time and gets you productive very quickly
Chris Christoff | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Bigin by Zoho CRM

Bigin by Zoho CRM 9.7
Based on 3 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Bigin by Zoho CRM

  • Record and track client engagements
  • Record Deal details, against the client contact
  • Provide business automation
Chris Christoff | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

1CRM
9.3
Bigin by Zoho CRM
9.0

Usability

1CRM
9.3
Bigin by Zoho CRM
9.0

Support Rating

1CRM
9.4
Bigin by Zoho CRM
9.7

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