What users are saying about
56 Ratings
57 Ratings
56 Ratings
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Score 8.3 out of 100
57 Ratings
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Score 6 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
4.6

Copper

46%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
6.0
60%
18 Ratings

Workflow management

9.5
95%
5 Ratings
3.3
33%
17 Ratings

Territory management

9.3
93%
5 Ratings
5.0
50%
4 Ratings

Opportunity management

9.6
96%
5 Ratings
5.6
56%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.3
83%
18 Ratings

Contract management

8.8
88%
5 Ratings
5.9
59%
9 Ratings

Quote & order management

9.6
96%
5 Ratings
2.0
20%
7 Ratings

Interaction tracking

9.6
96%
5 Ratings
4.5
45%
17 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
1.1
11%
7 Ratings

Customer Service & Support

9.6

1CRM

96%
3.6

Copper

36%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
2.9
29%
9 Ratings

Call center management

10.0
100%
5 Ratings
3.3
33%
5 Ratings

Help desk management

9.3
93%
4 Ratings
4.4
44%
7 Ratings

Marketing Automation

8.5

1CRM

85%
2.9

Copper

29%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
4.4
44%
15 Ratings

Email marketing

8.3
83%
5 Ratings
1.4
14%
9 Ratings

CRM Project Management

9.0

1CRM

90%
3.8

Copper

38%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
4.7
47%
18 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
1.7
17%
5 Ratings

Reporting

9.4
94%
5 Ratings
5.0
50%
16 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
6.3

Copper

63%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
5.6
56%
15 Ratings

Pipeline visualization

9.4
94%
5 Ratings
6.9
69%
17 Ratings

Customizable reports

9.2
92%
5 Ratings
6.4
64%
15 Ratings

Customization

8.9

1CRM

89%
5.1

Copper

51%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.0
80%
18 Ratings

Custom objects

9.3
93%
4 Ratings
4.9
49%
12 Ratings

Scripting environment

8.6
86%
4 Ratings
4.1
41%
3 Ratings

API for custom integration

8.7
87%
4 Ratings
3.5
35%
8 Ratings

Security

9.3

1CRM

93%
8.4

Copper

84%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.9
89%
12 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
12 Ratings

Social CRM

9.1

1CRM

91%
2.1

Copper

21%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
2.2
22%
12 Ratings

Social engagement

9.2
92%
4 Ratings
2.0
20%
7 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
2.0

Copper

20%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
3.0
30%
12 Ratings

Compensation management

8.6
86%
4 Ratings
1.0
10%
1 Rating

Platform

7.7

1CRM

77%
7.2

Copper

72%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.2
72%
16 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
3.0

Copper

30%
19 Ratings

Usability

9.6

1CRM

96%
4 Ratings
4.7

Copper

47%
10 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
2.8

Copper

28%
12 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

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