What users are saying about
37 Ratings
34 Ratings
37 Ratings
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Score 7.7 out of 100
34 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Copper
7.6
Customer data management / contact management
1CRM
9.0
Copper
8.5
Workflow management
1CRM
9.0
Copper
6.8
Territory management
1CRM
9.0
Copper
8.0
Opportunity management
1CRM
10.0
Copper
8.3
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Copper
7.7
Contract management
1CRM
7.0
Copper
7.5
Quote & order management
1CRM
10.0
Copper
6.1
Interaction tracking
1CRM
9.0
Copper
7.9
Channel / partner relationship management
1CRM
9.0
Copper
7.6

Customer Service & Support

1CRM
9.3
Copper
8.2
Case management
1CRM
10.0
Copper
8.2
Call center management
1CRM
9.0
Copper
8.0
Help desk management
1CRM
9.0
Copper
8.3

Marketing Automation

1CRM
10.0
Copper
8.3
Lead management
1CRM
10.0
Copper
8.2
Email marketing
1CRM
10.0
Copper
8.4

CRM Project Management

1CRM
9.7
Copper
7.9
Task management
1CRM
9.0
Copper
8.0
Billing and invoicing management
1CRM
10.0
Copper
8.0
Reporting
1CRM
10.0
Copper
7.6

CRM Reporting & Analytics

1CRM
9.0
Copper
7.7
Forecasting
1CRM
8.0
Copper
7.9
Pipeline visualization
1CRM
9.0
Copper
8.5
Customizable reports
1CRM
10.0
Copper
6.7

Customization

1CRM
8.5
Copper
7.6
Custom fields
1CRM
8.0
Copper
8.3
Custom objects
1CRM
8.0
Copper
8.0
Scripting environment
1CRM
9.0
Copper
8.0
API for custom integration
1CRM
9.0
Copper
6.2

Security

1CRM
8.5
Copper
8.3
Single sign-on capability
1CRM
8.0
Copper
8.5
Role-based user permissions
1CRM
9.0
Copper
8.2

Social CRM

1CRM
7.5
Copper
7.9
Social data
1CRM
7.0
Copper
6.9
Social engagement
1CRM
8.0
Copper
9.0

Integrations with 3rd-party Software

1CRM
9.5
Copper
7.4
Marketing automation
1CRM
9.0
Copper
7.4
Compensation management
1CRM
10.0
Copper

Platform

1CRM
9.0
Copper
8.0
Mobile access
1CRM
9.0
Copper
8.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Copper

Copper 7.6
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Copper

Copper 7.0
Based on 2 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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