1CRM vs Copper | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 6 out of 10

Based on 57 reviews and ratings

Feature Set Ratings

1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%

4.6

Copper

46%

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

6.0

60%

18 Ratings

Workflow management

9.5

95%

5 Ratings

3.3

33%

17 Ratings

Territory management

9.3

93%

5 Ratings

5.0

50%

4 Ratings

Opportunity management

9.6

96%

5 Ratings

5.6

56%

17 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

8.3

83%

18 Ratings

Contract management

8.8

88%

5 Ratings

5.9

59%

9 Ratings

Quote & order management

9.6

96%

5 Ratings

2.0

20%

7 Ratings

Interaction tracking

9.6

96%

5 Ratings

4.5

45%

17 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

1.1

11%

7 Ratings

Customer Service & Support

9.6

1CRM

96%

3.6

Copper

36%

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

2.9

29%

9 Ratings

Call center management

10.0

100%

5 Ratings

3.3

33%

5 Ratings

Help desk management

9.3

93%

4 Ratings

4.4

44%

7 Ratings

Marketing Automation

8.5

1CRM

85%

2.9

Copper

29%

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

4.4

44%

15 Ratings

Email marketing

8.3

83%

5 Ratings

1.4

14%

9 Ratings

CRM Project Management

9.0

1CRM

90%

3.8

Copper

38%

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

4.7

47%

18 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

1.7

17%

5 Ratings

Reporting

9.4

94%

5 Ratings

5.0

50%

16 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

6.3

Copper

63%

1CRM ranks higher in 3/3 features

Forecasting

8.9

89%

5 Ratings

5.6

56%

15 Ratings

Pipeline visualization

9.4

94%

5 Ratings

6.9

69%

17 Ratings

Customizable reports

9.2

92%

5 Ratings

6.4

64%

15 Ratings

Customization

8.9

1CRM

89%

5.1

Copper

51%

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

8.0

80%

18 Ratings

Custom objects

9.3

93%

4 Ratings

4.9

49%

12 Ratings

Scripting environment

8.6

86%

4 Ratings

4.1

41%

3 Ratings

API for custom integration

8.7

87%

4 Ratings

3.5

35%

8 Ratings

Security

9.3

1CRM

93%

8.4

Copper

84%

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

8.9

89%

12 Ratings

Role-based user permissions

9.4

94%

5 Ratings

8.0

80%

12 Ratings

Social CRM

9.1

1CRM

91%

2.1

Copper

21%

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

2.2

22%

12 Ratings

Social engagement

9.2

92%

4 Ratings

2.0

20%

7 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

2.0

Copper

20%

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

3.0

30%

12 Ratings

Compensation management

8.6

86%

4 Ratings

1.0

10%

1 Rating

Platform

7.7

1CRM

77%

7.2

Copper

72%

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

7.2

72%

16 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

3.0

Copper

30%

19 Ratings

1CRM

96%

4 Ratings

4.7

Copper

47%

10 Ratings

1CRM

97%

4 Ratings

2.8

Copper

28%

12 Ratings

Pros

Sales management.
Marketing management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Read full review

Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

View all 5 answers on this topic

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

Read full review

Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

Read full review

Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

View all 4 answers on this topic

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 4 answers on this topic

Copper 2.8

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

Read full review

Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

View all 5 answers on this topic

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

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Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

Read full review

Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

1CRM

Copper

1CRM

Copper

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Copper

Case management

Call center management

Help desk management

1CRM

Copper

Lead management

Email marketing

1CRM

Copper

Task management

Billing and invoicing management

Reporting

1CRM

Copper

Forecasting

Pipeline visualization

Customizable reports

1CRM

Copper

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Copper

Single sign-on capability

Role-based user permissions

1CRM

Copper

Social data

Social engagement

1CRM

Copper

Marketing automation

Compensation management

1CRM

Copper

Mobile access

1CRM

Copper

1CRM

Copper

1CRM

Copper

Likelihood to Recommend

1CRM

Copper

Pros

1CRM

Copper

Cons

1CRM

Copper

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version