1CRM vs. Infor CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.4 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Infor CRM
Score 6.0 out of 10
N/A
Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…N/A
Pricing
1CRMInfor CRM
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
No answers on this topic
Offerings
Pricing Offerings
1CRMInfor CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required
More Pricing Information
Features
1CRMInfor CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.6
5 Ratings
19% above category average
Infor CRM
7.8
9 Ratings
2% below category average
Customer data management / contact management9.85 Ratings8.48 Ratings
Workflow management9.75 Ratings10.07 Ratings
Territory management9.65 Ratings5.46 Ratings
Opportunity management9.85 Ratings8.46 Ratings
Integration with email client (e.g., Outlook or Gmail)9.15 Ratings5.48 Ratings
Contract management9.35 Ratings5.74 Ratings
Quote & order management9.85 Ratings7.34 Ratings
Interaction tracking9.85 Ratings10.08 Ratings
Channel / partner relationship management9.55 Ratings10.08 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.6
5 Ratings
21% above category average
Infor CRM
8.3
4 Ratings
7% above category average
Case management9.75 Ratings10.03 Ratings
Call center management10.05 Ratings5.03 Ratings
Help desk management9.24 Ratings10.03 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
3% above category average
Infor CRM
2.5
8 Ratings
103% below category average
Lead management8.25 Ratings3.97 Ratings
Email marketing8.05 Ratings1.06 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.7
5 Ratings
11% above category average
Infor CRM
4.2
7 Ratings
59% below category average
Task management9.05 Ratings7.17 Ratings
Billing and invoicing management8.55 Ratings3.61 Ratings
Reporting8.85 Ratings2.15 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.6
5 Ratings
11% above category average
Infor CRM
4.2
8 Ratings
59% below category average
Forecasting8.45 Ratings3.64 Ratings
Pipeline visualization8.85 Ratings7.05 Ratings
Customizable reports8.65 Ratings2.18 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.6
5 Ratings
10% above category average
Infor CRM
8.6
9 Ratings
10% above category average
Custom fields8.65 Ratings10.09 Ratings
Custom objects9.14 Ratings7.07 Ratings
Scripting environment8.44 Ratings7.24 Ratings
API for custom integration8.44 Ratings10.06 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.7
5 Ratings
3% above category average
Infor CRM
10.0
8 Ratings
17% above category average
Single sign-on capability8.65 Ratings10.06 Ratings
Role-based user permissions8.85 Ratings10.06 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.7
4 Ratings
15% above category average
Infor CRM
3.5
2 Ratings
72% below category average
Social data8.64 Ratings4.02 Ratings
Social engagement8.74 Ratings3.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
8.0
4 Ratings
8% above category average
Infor CRM
2.9
4 Ratings
88% below category average
Marketing automation8.14 Ratings3.04 Ratings
Compensation management7.94 Ratings2.71 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.4
4 Ratings
2% below category average
Infor CRM
5.0
4 Ratings
41% below category average
Mobile access7.44 Ratings5.04 Ratings
Best Alternatives
1CRMInfor CRM
Small Businesses
vCita
vCita
Score 9.5 out of 10
vCita
vCita
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMInfor CRM
Likelihood to Recommend
9.8
(5 ratings)
9.0
(17 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(8 ratings)
Usability
9.8
(4 ratings)
7.8
(4 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
9.8
(4 ratings)
8.0
(2 ratings)
User Testimonials
1CRMInfor CRM
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review
Infor
If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
Read full review
Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
Read full review
Infor
  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
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Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review
Infor
  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
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Likelihood to Renew
Converge Technology Solutions
No answers on this topic
Infor
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
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Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Read full review
Infor
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
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Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
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Infor
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
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Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Read full review
Infor
We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
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Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Read full review
Infor
  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Read full review
ScreenShots

Infor CRM Screenshots

Screenshot of Infor CRM (Lead Detail)Screenshot of Infor CRM (Account Detail)Screenshot of Infor CRM (Mobile)